Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,950 total
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Quick Reimbursement
I did a lot of research on pet insurance before I signed with one and I'm glad I did. MetLife has really met my expectations. They have never denied a claim & their reimbursement time is pretty quick, which is really important as you have to pay up front for your pets vet bills up front. The claims submittal process is at first daunting, but once you get the hang of it, it is super easy. My only pet peeve (and hence the 4 stars) is if they need more information to complete a claim or follow through, they never have contacted me nor my vet to obtain further information/documentation. They literally just stop processing the claim in hopes (this is my belief) that you will not really notice and then before you know it the 90 day grace period has lapsed. That is why after I submit a claim, I check every couple of days what its status is, just to make sure the adjustor is not "sitting" on it. Be proactive and follow your claims closely because MetLife will not follow up after you. Other than that, they have been great in every other way.
Insurer: MetLife
By: I.E.
Figo is a great insurance
Figo is a great insurance. It's so user friendly in filing claims, explanation of charges & credits is clear & precise. Getting refunded is quick & effortless! You can pick your type of coverage needed. We have definitely saved a lot on vet bills. We got Figo insurance through Costco which added to the savings.
Insurer: Figo
By: CHRISTINA
Very responsive to claims and makes the…
Very responsive to claims and makes the process easy!
Insurer: Healthy Paws
By: Ben B
New pet insurance
It was very easy to sign up for pet insurance on the website.
Insurer: MetLife
By: Anna Jan
Bruno dog insurance
The process was easy and very quick was very knowledgeable
Insurer: MetLife
By: John Earnest
Processing Claims
I like the way you process claims. You are very fast processing claims and once completed you notify and explain each part of the claim and how it was process and what amount of money will be refunded.
Insurer: Spot
By: Christina Alessandra
Ease of use and clear benefit breakdown
Ease of use and clear benefit breakdown
Insurer: MetLife
By: Renee Stuart