Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Extremely efficient
I took Brooklyn to the Vet on Saturday. I submitted my claim with Pets Best Saturday afternoon. My claim was processed and reimbursement was deposited in my bank on Wednesday. Absolutely amazing. Exceptional customer service. Thank you.
Claims
"My fur baby has been insured with pets best since he was 6 weeks old, all claims has been processed and paid without any problems, I'm so glad to be a very pleased customer of petsbest they are dependable and trustworthy. Not so happy about the premium. Premium doubles each renewal cycle. May have to drop the insurance next renewal. "
Insurer: Pets Best
By: Angela
Glad u had insurance
When my cat needed emergency surgery, the claim process was straightforward and reimbursement was much faster than I expected. Having the coverage took a huge amount of financial stress out of an already stressful situation. Definitely worth having.
Claims Experience
Responsive, courteous and FAST!
Insurer: Adoro
By: Terry
Broon
Best insurance for your pet! Never had an issue. Super responsive, easy process, paid quickly.
Very Satisfied
Pet’s Best continues to help us quickly. Everything is clear on the explanation of benefits and it gives us peace of mind when there's an issue. On this recent vet visit, all $500+ was covered and we got reimbursed for everything other than our 10% copay. We would recommend Pet's Best. "
Fast and Easy Claim process
This was the first time I had to use my dogs pet insurance. He needed to see an ophthalmologist and ended up needing cryosurgery on some eyelashes that were growing, where they didn't belong. And poking him in the eyes. The claim process was easy and fast. I submitted his claim on a Thursday and on Saturday had an email that it had been processed. And that I would be having money deposited in my account in 5 to 7 days! I did have to call to clarify something. The customer service person that I spoke with was very friendly knowledgeable. I always preach to everyone how important pet insurance is the cost of specialized veterinary care is expensive. of course. It's reassuring to know that you're able to provide care. Okay a procedure and not worry about how you're going to pay for it.
Horrible claim handling process
Submitted claim with all details and receipt. Then they asked for vet documentation. It was sent in timely manner. They acknowledged thay had it. Then they requested again but last 12 months of records, my dog had his first vet visit in January so there was no 12 months to provide. I explained. They closed claim. I had to email them, no phone to call, they had to re-open claim. Took over 3 months to get decision.
Claim Submission handled expertly
I submitted claim but received response from MetLife that I needed to submit more information. After doing so I received another more confusing response. Called the following day (a Saturday morning) and the customer service person helped organize what I had sent so as not to have claim denied, then explained what she had done. I checked the website later that day; the claim is now in review and no additional information still needed. Very happy and excellent customer service. I took out insurance after adopting Sully. Quick and easy application process and very glad Sully is covered.