Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,950 total
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Claims
The whole claims process was easy. The customer service was helpful and everything has been processed in a timely manner so far.
Insurer: Pets Best
By: Ellen
I love Pets Best
My dog has been to the vet every month this year for some allergies and I've been reimbursed amazingly. I'm very happy with my experience and am so grateful. The ease of filing claims is so easy and I never have to wait too long. I'm so happy to be a Pets Best customer.
Quick and easy.
I have only had to use the insurance a few times in the past 6 years. I have two dogs covered, and the portal is very user friendly and takes only about two weeks from the time of claim submission to reimbursement. I highly recommend Pets Best for any pet owners.
Não reembolsaram
Meu cachorro foi para a emergência e eu mandei para pets best a descrição do atendimento dada pelo veterinário e eles além de demorarem recusaram falando que não entenderam o que o veterinário fez, achei um absurdo pois já tenho esse plano há 6 anos e essa foi a terceira vez que usei.
Insurer: Pets Best
By: Clidea
Pets Best is Exceptional
In every way, Pets Best handles my claims perfectly. I highly recommend this company for its customer service, prompt processing and no hidden exceptions! I know exactly what’s covered and what’s not.
Easy to work with
I love that whenever I have something to claim I can just upload the PDF I get from my vet and everything is done in a very short period of time with no issues and I never feel like customer service is being dismissive to me
Happy Customer
"I've been very satisfied with Pet's Best and let everyone in my Doberman groups on all social media platforms know that I am happy with the customer service, coverage and cost. Any denied claim has been clear as to why and any non covered expense on the emergency visit and illnesses is very clear. I'll be with Pet's Best as long as I have my sweet little dog. Thank you for helping me keep him in good health!"
Relief for an unexpected emergency surgery
We thought my five year old Cavalier King Charles was having seizures or some type of neurological issue, as he developed what looked like a severe head tick and "fly bite" snapping and licking symptoms. As it turns out, he had a massive dental infection, even though his teeth had been checked only a few months prior. Our vet recommended emergency extraction, which he did the next day. I filed the claim with Pets Best the day after his surgery, and after a little issue with my vet getting them the paperwork, my claim was approved and we ended up getting a substantial amount back. It truly saved our backsides, as that was a HEFTY and very unexpected vet bill. This is why I have every one of our animals as n our Pets Best plan. It is invaluable to all pet parents!
Indy
First time to file a claim after 3 years+ with Pets Best. It was so easy and so fast to upload my receipts/claims. Claims explanations were easy to understand and reflected my policy exactly with no run-around, and payment to my bank account took just a few days. I knew when my veterinary specialist recommended Pets Best for my puppy (at the time) that I could absolutely trust them to provide fair coverage and excellent service. I am absolutely satisfied with my choice!
Snoopy The Chihuahua
"My Snoopy the Chihuahua was diagnosed with irreversible heart disease. Pete's Best was great in processing his claims. i do not have to worry about visits to his cardiologist, I know Pete's Best has my back !"