Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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Excellent Coverage, Prompt Reimbursement
"Been using your company for several years. For the past 8 months have made monthly claims for my dog's needed injections (which are life-changing). The initial approvals process was clear and prompt, and since then every monthly claim gets reimbursed within days of receipt. I couldn't ask for a better insurance provider!!!!!"
Claims Experience
Very fast payment and covered more than I thought I was going to get back! Very good customer service response too. Very helpful and personable!
Insurer: Adoro
By: Kent
Pet insurance review
The claim process for me was lenghty even though the site claims to process claims quickly. I feel they are looking for reasons to deny the claim. I would not recommend Pets best. They use to be better, i went by previous reviews but not now.
Insurer: Pets Best
By: Beverley
Easy to compare plans and pricing
Easy to compare plans and pricing. Immediate quote. Very easy to sign up on the website.
Insurer: MetLife
By: Rebecca Downs
Great experience overall!
It was very simple to review the plans and make adjustments. It was also very clear on what was included vs what is not. Great experience overall!
Insurer: Nationwide
By: Monse
Great insurance and was simple after…
Great insurance and was simple after the six month records were finally obtained...easy to submit claims And easy to set up payment options
Insurer: Spot
By: Amy
Sonnet is absolutely horrible!!!
Sonnet is absolutely horrible! We were in an accident and not at fault. They didn’t check the area of the car that was damaged during the accident. It took 6 months and a lot of calling and emails for them to get it looked at. Then they denied it because the mechanic said “it’s been six months. I can’t say damage was done six months ago.”. Sonnet lied to me over and over and said I never told them about the damage. But CarStar Autobody had it in their notes that they informed Sonnet too. It’s all time stamped! But sonnet still refuses to fix it. I had to make an Ombudsman complaint about Sonnet. I told Sonnet to cancel my insurance and that I was switching to the Costco one and they refused to cancel it. DO NOT GO WITH SONNET!!!!
Insurer: Sonnet
By: Jeremy Smith