Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Don't trust what they tell you over the phone. Worst insurance provider
Don't waste any time or money with Phi Direct. They will tell you over the phone "oh yes - we cover allergies because you've had this insurance since your dog was a baby" and then turn around and decline your coverage.
Insurer: PHI Direct
By: Toby
Pets Best to the Rescue...AGAIN!!!
This has been a rough year with my fur children, and we have unfortunately had to make more vet visits than hoped for. If it wasn't for having Pets Best pet insurance, I would be completely stressed out, and my babies probably would not be receiving the veterinary care that they need. Knowing I have pet insurance and knowing how amazing Pets Best has been to work with so far, I have ease of mind in knowing I can get my babies the care they need! I will never be able to go without pet insurance after this year!
Overall great
It’s a good company to work with, most of the time.
Insurer: Peppermint
By: No
Gunner's First Claim
"We adopted a new puppy and Pet's Best was recommended to us, we are very pleased with the service and ease of the claim process, Gunner had his first vet check and I filed the claim same day, correspondence was quick and we were kept up to date every step of the way, the payment came when expected, we are thrilled with Pet's Best Insurance."
Pets Best: Quick Turnaround on Claims
"Claims processing time is greatly improved from a year ago. I would now recommend Pets Best to friends, when in the past I would say no due to slow processing time. Great job, Pets Best!! Keep it up. "
Sully feeling better!
Our 11 year old dachshund had a large lipoma under a muscle that was beginning to impede his mobility and impact his quality of life. We elected to have it removed and the surgery was completely successful! Pets Best claims process was easy and efficient. Less than 3 weeks from submission to $$$ in my account!
Claims
They are awesome and never have any problems filling the claims. Customer service is always great.
Fast, efficient, and comprehensive
Having Pets Best insurance has been a game changer. It has saved my dogs life and my own financial security twice now. The coverage is very clear and comprehensive, and the claims process is so easy to do, fast to process, and deposits into my account within a week of submitting. I feel so relieved to know that I'm covered for almost anything my dog needs. I had what no pet parent wants, a medical emergency for my dog. After days of illness, she ended up needing immediate emergency surgery. Knowing I had insurance, I was able to feel calm and assured that no matter what, I could afford the life saving surgery and recovery for my dog. Thank you Pets Best for helping me keep my dog healthy and safe!
Easiest Peace of Mind
Nugget was getting beat up by Mother Nature and needed an allergy shot. Popped in my receipt and had a response within 2 days - no payment due back, but chipping away at my deductible just in case. I LOVE the peace of mind this insurance gives me in the event anything unforeseen happens to my lil guy. It's so easy and fast - I recommend to everyone.
Pets Best is highly recommended!
I have been a customer for many years and unfortunately, have had several claims for multiple dogs with health issues. The Pets Best process is very easy to file claims and the reimbursements have been fair and very timely. I recommend this pet insurance to many people!
Insurer: Pets Best
By: Kate