Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
23,536 total
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Grateful for Pets Best
After spending thousands in vet bills on two older cats, I got pet insurance for my two year-old cat, but wondered if it was a smart investment. Two years later, my now four year-old cat got very sick, and I was very grateful to have pet insurance reimburse me for the costs after my deductible was met. It is great peace of mind, making sure my cat is healthy won't break the bank.
Makes Medical Decisions Easier
I finally decided to get pet insurance for both my fur babies after years of thinking about it. I went with Pets Best after it was recommended to me by another pet parent in the vet clinic's waiting room. This year, my cat has suddenly gone through several unexpected health issues that amounted to a lot of medical bills. Amid all the uncertainty on her road to recovery, it was a relief to know we had Pets Best in our back pocket, making decisions about her care less of a monetary concern.
Insurer: Pets Best
By: Nate
Ultimately too Expensive
I obtained Pets Best insurance for my brother and sister Labradoodles when they were wee ones, under a year old, at which time the cost was reasonable. Even though the reimbursement rate was sometimes less than I thought it would be, I stayed with Pets Best and was relieved I had done so when my sweet boy developed cancer at six years old. Insurance reimbursement helped, yet with increases in the insurance cost charged each year, I began to question the value of retaining Pets Best. Finally, the cost of the insurance far outweighed both what I could afford to pay each month and what they were reimbursing. At nearly $400/month for not even what I considered full coverage for each of my Doodles, close to $800/month was more than I was able to pay and I finally chose to drop Pets Best this year
Pets best actually the best lol
My corgi ate a sock 😑 we were able to take him in to the ER late at night worry free because of Pets Best Insurance being able to help us save on the bill and the major reason I even got insurance and have no issues taking him in ever
Pet Insurance is no joke!
My 4 year old ragdoll had been vomiting for 5 days and stopped eating or drinking. I took her to an urgent pet care and had to do blood work and x-rays to rule all out all possibilities. It was not cheap! I submitted my claim the next day and received reimbursement minus my co-pay within 24 hours. Amazing! Having to pay thousands of dollars in vet bills was not in my budget, so grateful I signed up for pet insurance.
Premium costs
I am very disappointed in the annual premium rates increase. My premiums doubled within 2 years. There is no customer service phone number available on line to cancel service.
Insurer: Pets Best
By: Carmen
Pet surgery and rehab rehabilitation
My insurance is through pet Best, but I have a very good understanding of my policy because I read the entire thing and I’ve also asked questions. Our dues have gone up every year as has everything else. But they have been good to respond. They’ve paid in a timely fashion, and I have been very pleased with pet Best and I’m glad I got insurance on my pet because we have had to use it. They have saved me thousands of dollars and I would recommend them.
United Healthcare of pets insurance.
They asked how they could improve their services, i responded: Lower deductible to $100, pay for vaccines, ive paid $90 a month had most of my pets claims denied, hundreds in vaccines, and the one time a claim is accepted... i get $8 back after spending $660, because of the deductible and "fees". This company is the United healthcare of pets. So basically the only thing youre good for is in case one of my pets gets hit by a car and thats if they even survive. And who knows if you'd cover that, the car hitting them would provably be considered a preexisting condition.. seriously disappointed, probably going to cancel.
1 Star: Disputed Claim, Poor Transparency, and Unresolved Complaint
I had Pets Best for several years and paid over $800 per year in premiums. When I questioned the processing of a claim involving my cat's treatment, I spent months trying to obtain a clear explanation of how the deductible and reimbursement were calculated. My concerns were never adequately addressed, and a BBB complaint ended unresolved. While the dispute amount was only $50, the lack of transparency and customer service was extremely frustrating. I ultimately canceled my policy and would not recommend Pets Best based on my experience.
Insurer: Pets Best
By: Fran
Fast and easy
PetsBest makes me feel safe, knowing my kitties are covered. PetsBest has already proven extremely beneficial when my kitty became ill. I've been able to afford their care, thanks to PetsBest. Absolutely worth every penny of premium. Claim process is fast and easy. Thank you!