Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
23,536 total
Other Categories
Overall Good
Pretty good experience. I purchased insurance for illness due to her age. I may upgrade to include well visits.
Beware of Pets Best
Pets Best is an enraging pet insurance company and not worth your money. They deny all claims, even for medical procedures for diseases that arose after getting insurance (aka that aren't pre-existing conditions). For example, we recently had a $1k teeth cleaning/tooth removal procedure for our cat due to dental disease. This claim was denied. What is the point of having pet insurance if the insurance continually fails to insure any part of our pet's medical expenses?
Insurer: Pets Best
By: Charissa
Harry's paw
All was taken care of in a timely manner, I was a bit disappointed in the $500 deductible, but all is ok.
Avoid Pets Best If You Have A Healthy Older Pet
PetsBest basically denied in its entirety, my healthy 5-year-old cat’s annual wellness check. I pay them about $700/yr for a basic AND 90% reimbursement wellness and basic insurance policies; however, of a $190 recently submitted claim, they only reimbursed me $28. Done with throwing my money away!
Insurer: Pets Best
By: Letitia
Best pet insurance
i’ve already given a Google review, but I would be happy to once again state how pleased I am with Pets Best insurance. Having this insurance was literally a lifesaver for my dog. We have been using this insurance for the last 4 to 5 years and in that time we've had to file an emergency claim, regular check ups, and now that my dog is elderly She is on medication and sees the vet more often. We do have the most expensive coverage however it is well worth it. My dogs medication's are all covered. Her chiropractic visits are covered as well as her red light therapy for her failing hips. If we did not have the insurance we would not have been able to keep her in a comfortable state. The medication alone is hundreds of dollars a month, but without the medication, her quality of life would be very poor. We are very lucky to have this insurance that we are able to give her the best possible care and not stress financially. The fact that the insurance covers 90% has been such a blessing. Although we do have to pay out-of-pocket, we are reimbursed very quickly and usually before my credit card statement is due I've already been reimbursed to pay the credit card. The customer service is also excellent. I would highly recommend anyone with a pet to get insurance with Pets Best insurance.
PawDad
I’ve had Pets Best insurance since my dog was about 1.5 years old, and overall, I’ve had a very positive experience with them. They have always been great when it comes to processing my claims. There have been a few times when a claim took longer than I expected, but at the end of the day, they reviewed everything fairly, processed the claims correctly, and reimbursement was paid as expected. When I first signed up, the monthly premium was very reasonable. Over the years, the price has definitely gone up quite a bit, but looking back, it has absolutely been worth it for me. In 2024, my dog needed a major surgery that cost around $21,000. Pets Best processed that claim and paid their portion very quickly. Having that coverage during such a stressful and expensive situation made me extremely thankful that I had kept her insured all these years. One thing I think people should understand before signing up is how reimbursement works. In most cases, you pay the veterinarian first (I normally use my credit card), submit the claim and documentation, and Pets Best reimburses you after the claim is reviewed and approved. Some negative reviews seem to come from people expecting the insurance company to pay the veterinarian directly, but pet insurance plans don’t all work that way. Because of that, I always recommend that pet owners understand their policy, deductible, reimbursement percentage, and payment process before they actually need to use it. You should also have some way to cover the upfront veterinary expense while waiting for reimbursement, especially because emergency procedures can be very expensive. After years of coverage and a very large surgery claim, I can say Pets Best has been there when I actually needed them. Despite the premium increases over the years, the coverage has been worth it for my family. I would absolutely recommend Pets Best to friends, family, and other pet owners.
Difficult to get your claims approved
Pets best keeps increasing my premium, I pay about 3 times more than what I paid 3 years ago, also they don't let me change my policy, unfortunately, I'm stuck because all dog's insurance companies are the same, my dog has a condition that would be considered as pre-existing if I change her insurance. Every time I try to submit a claim with Pets Best, they make it harder and change the rules, and they take super long to reimburse if they approve your claim. Customer service is poor and rude. I do not recommend this insurance to anyone, find a company that responds better to claims submitted.
Insurer: Pets Best
By: C
Terrible: DO NOT BUY FIGO Insurance
The fine print and layout of the explanation of the benefits is deceptive. The graphic that summarizes the policy benefits shows two circles - one says $500 deductible, and the other circle says "unlimited". The categories of benefits listed below do not apply to the deductible. ALSO, I was unaware that there was a 181 day deadline to file claims. After spending $716. for one dog, and $657 for my second dog, I am being denied most of my claims because they are "late". My brother was diagnosed with terminal cancer and I am caring for him so I wasn't in any hurry to file my claims. I only learned about this "late" policy by calling the company. The claim summary on the app does not explain this, one just sees "$0" benefit. When you submit an appeal the company they have 5 days to acknowledge the claim, then in 30 day increments they let you know know that things are "in review", until they have made a decision. It is rigged to insure that the company keeps most of your premium. I would have saved money if I hadn't bought these policies.
Insurer: Figo
By: lynne
Please increase wellness coverage and annual benefit
Wellness coverage and annual benefit has stayed the same at $305 and $535 since I joined Pets Best in 2021. I have called customer reps several times and they said corporate will review but nothing has happened. The costs of office visits, vaccines, blood/fecal exams, etc. has all gone up in the last 5 years. Please evaluate and increase the wellness coverage and annual benefit to meet the economy inflation.
Exorbitant Premium Increases & Poor Customer Service
Do not purchase insurance from this company. We have just received a 130% increase in the cost of our monthly premiums with no warning and no explanation. We are now paying $300 a month! When we reached out to the company with concerns we were greeted with stall tactics, template emails, and claims that they could not answer basic questions about why the premium increased because that information was “proprietary”. We were basically told that our only options were to pay this exorbitant price or give up our insurance-after paying into the policy for over 13 years. Pet owners purchase insurance when their pets are young and healthy because they want the security of coverage as their pets age and become more likely to require veterinary care. If premiums can increase to this extent precisely when a pet reaches its senior years, it raises serious concerns about the value and reliability of the policy.
Insurer: Pets Plus Us
By: M