Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
23,536 total
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Highly Recommend
I switched to Pets Best about 3 years ago and one of my dogs has had the worst luck medically. They've covered IVDD surgery, hydrotherapy and laser therapy after that for healing. They've covered a misdiagnosis of a terminally ill brain disease and all the tests and specialists that came with that and now his more recent dx of cushings disease and the tests, meds and vet visits that are required monthly for that. If I didn't have the security of pet insurance, I would have had to rethink treatment many times for my boy and who knows if he'd even be alive today because of that! These guys have been amazing throughout the years and being someone who doesn't have a lot of money and not much in my savings account, I don't have to question whether or not I can treat my dog due to the security of this insurance. I HIGHLY recommend them 💞💞"
Insurer: Pets Best
By: Amanda
Covered like a well fitted glove.
This was my little guys second spinal surgery in as many years. The coverage is phenomenal. When one wants to do as much as possible to extend a healthy and comfortable life for a 4 legged family member, being able to meet their immediate needs without hesitation or fear of expense is a blessing. Thank you Pets' Best Insurance.
Life saver
If it was not for Petsbest, my big boy Rainbow wouldn't be here with me because I wouldn't have the money to save his life when he was suddenly so sick. Petsbest is the best !"
Service has gone downhill and become more expensive
My premium has steadily increased over the years, which is to be expected. However, they have been much more difficult to deal with as far as processing claims and receiving payment. It used to take less than a week for the claims process to be finalized and a couple days to receive payment. It now takes over a week to receive payment. If they need more information for a claim, there is no communication about what is needed. It is impossible to reach someone who can provide meaningful information via phone other than having to ask the call center employee to refer to a supervisor. I used to recommend Pets Best to friends and now I regret doing so.
Insurer: Pets Best
By: Jessica
You Just Never Know...
For your peace of mind, get this insurance. It paid for itself on the first accident. If you have a Labrador, you will have an accident eventually. :-)
Insurer: Pets Best
By: Nicole
Glad we chose Pers Best
You will not be disappointed choosing this service. From the day I had a friend refer me and signing up the past 2 years have been a wonderful experience. You never have to wonder the claim status as they are on top of it. Excellent customer service and they are great to work with. Worth the money and worth the care received.
Insurer: Pets Best
By: Monica
Seamless and fast
Petsbest was easy filing my claim and setting up reimbursement method. Great plan also. My only not perfect area was even with the highest coverage includong wellness, the biohazard waste disposal fee included with any vaccines is not covered. Just seems like it should be. Besides that everything's great!
Peace of Mind
I’ve used Pets Best for 5 years on all my dogs. It’s affordable, easy to understand the policies and they are always quick to respond regarding my claims. When my dog had to have emergency surgery, I was so relieved I had insurance! It was one less thing for me to worry about during a stressful situation.
Insurer: Pets Best
By: Jenna
Poor Minnie
"My sweet dog Minnie (havanese) started with Pet's Best AFTER she was diagnosed with allergies. We knew that the pre-existing condition would not be covered, but we decided we could not afford to pay more huge bills if she was ever sick or injured. Well, three years with no claims was fine, but we questioned if it was worth it. Fast forward to 8/2025… she developed a heart murmur, congestive heart failure, and now her kidneys are struggling due to all of the medicine. Thank God we kept the insurance! One cardiologist visit was $1400, so we met the deductible. Since then, I submit her vet visits, meds, and one ER visit and it has all been covered. It has been a real help. Her heart medicines are very expensive. I submit everything one by one. It takes me a little while, but they send direct deposit reimbursements and I am so grateful. I recommend Pets Best to friends and family all the time. I have it for my 3 yo Italian Greyhound too. I hope he never gets sick or injured, but I am glad to pay for Pets Best, just in case! "
Feels like a scam
Worst pet insurance company to ever use. Feels like a scam. Website portal never worked for me from time of sign up to date. Cannot wait to cancel once open. Claims processing is a joke. Never reached out, never spoke to my vet or myself. Denied even though coverage claims it covers accidents, it was denied. Awful. Feels like a scam company. Do not recommend
Insurer: Pets Best
By: Emily