Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
23,463 total
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The claim submission process is…
The claim submission process is extremely easy, and as long as you understand what is and isn't covered under your policy, there are no surprises. In my most recent claim, the first EOB was sent to me saying my claim was denied due to a preexisting condition; however, I knew that wasn't correct. A few days later, when I was about to go online and challenge the determination, a revised email was sent, saying the claim was being processed, so it seems like the first EOB was an error. Additionally, the pay-outs are sent in a timely manner. I remain pleased with my now almost six-year experience with MetLife's pet insurance (especially because my dog gets frequent mast cell tumors, which must be removed before the cancer spreads, and that's not cheap).
Insurer: MetLife
By: JBinMN
Does not honor plan. Does not cover 80%. Only gave us 20% return.
It's not worth it. We pay $66/month for coverage for one cat and we only received 20% reimbursement. It's cheaper to put your own money aside monthly and use toward vet bills. Fetch won't be upfront about it, they'll use fine print, stretched loop holes to get out of paying you or severely limiting your reimbursement.
Insurer: Fetch Canada
By: J Man
Fast coverage faster refunds love it…
Fast coverage faster refunds love it good choice.
Insurer: Spot
By: Glenna Thompson
Called in on a weekend and immediately…
Called in on a weekend and immediately got through to an agent, Josh Sabado. I told him my specific coverage question and he immediately understood and gave me the answer I needed, no other unnecessary info. He felt like a human giving me real life pros and cons of my current provider and what coverage I was considering. I work in insurance so I know what gimmicks are used, and he didn’t use any. He also knew how to answer a more difficult question about how they price their policies, which was reassuring that he knew his stuff and their pricing strategy wasn’t to give discounts for new policies and then jack them up the next year. I ended up buying a policy thanks to my call with him. It was quicker and easier than when I called my current policy to cancel (stuck in phone prompt hell, having to through annoying rep questions and scripts they were required to read me, versus just answering my needs.) Would use Josh again. Thanks!
Insurer: Fetch
By: Cait D
Great overall
I haven't used other pet insurances so I can't say that this is the best overall.. But I can tell you that filing a claim was exceedingly easy. I had a question and spoke to customer service and they were amazing and even fun to work with. When I received my claim information back I understood why something was covered and why other things weren't. I wanted a certain medication to be covered however I knew it wasn't beforehand as the medication list was easily available. So far, so good, though I do have a few more things pending. Hopefully we keep on this trend.
The rates are reasonable
The rates are reasonable. The ease and quickness of filing a claim and receiving a refund is painless. I def recommend.
Insurer: MetLife
By: Customer
Ask about limit increase fine print before you decide.
The reimbursement was quick. The only problem I have with this insurance is, even if I have been paying monthly after hitting my limit, I am not able to increase my limit on the illness that has been covered. With advancements in medicine/treatments and inflation that original limit will not be sufficient. I would have looked at other insurances if this was explained.
Insurer: MetLife
By: Beth Siminski
Our customer service rep was outstanding.
Our customer service rep was outstanding in answering our questions and asking me several as well. I'm excited about having Fetch as my dog's new insurance carrier and look forward to smooth and easy administration, claims and competitive premiums. After all my dog is worth it!
Insurer: Fetch
By: Chuck. Diamond
easy to navigate site and step by step…
easy to navigate site and step by step was well designed. The pricing and information was easy to find, read and understand.
Insurer: MetLife
By: Gretchen Hawkins