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My dog got injured after the injury date from falling down the stairs. Unfortunately at that visit I asked about a lump unrelated to her fall and we found out it was cancer and had to put her down. Pet Best decided that since she was injured WITH cancer not to cover anything - not her exam, not her x ray for the fall (no ligament damage), not her pain medicine for the leg injury nothing. They also didn’t cover the euthanasia since the cancer was so far. While I understood maybe the cancer- the unrelated leg injury from falling down the stairs was NOT a pre existing condition. They simply took advantage of the convenience of my dog being terminally ill. I would recommend using other insurance.
Insurer: Pets Best
By: Dara
Technology leaves old people in the dust
It all used to be easy, but as the years pass, new words, techniques, and computer functions change. Drag-and-drop was what we did with laundry; we dragged dirty clothes and dropped them into the washing machine. I'm still working on "capture and release," but that's something for police or wildlife, isn't it? After 3 frustrating days, I finally hit "SOMETHING" that made my submission work, and I'm always fascinated by how easy it is when I finally figure it out. The bottom line is, the insurance is beyond great; it's a necessity. I know that in today's world of rising costs of "everything", one more bill is a pain, but what is that animal who looks to you for everything worth? You know, the one who understands love, affection, and comfort but has a problem understanding pain. If you're young you will love it, if you're old,well....you'll figure it out eventually.
Project manager
Veterinarian urgent care is very understanding since I have a hyper sensitive German Shepherd. They are very patient and willing to spend the time with your Pet and yourself explaining everything. Please continue to provide excellent service.
Pet Insurance Review
The Annual Fee Amount is nearly $1400.00. The total percent reimbursed of an Annual (Preventative) Physical less Annual Deductible is 10%. This Plan is supposed to cover everything plus all the bells and whistles. Seems like their overhead costs and profit margins are skewed.
Insurer: Pets Best
By: Chris
Avoid Pets Best at all costs!
PETS BEST PET INSURANCE SUCKS! DON'T BUY IT WHATEVER YOU DO!!! THEY SAY THAT THEY COVER EMERGENCY VISITS. WELL, MY FUR BABY WAS DEATHLY SICK AND THEY DENIED MY $5000 CLAIM. I'M GOING TO CANCEL MY POLICY WITH THEM IMMEDIATELY. PLEASE DON'T USE THEM AND SPREAD THE WORD THAT THEY LIE! Thank you. P.S. She is doing much better now. It was just very expensive out of pocket. But she's my baby!
So Very Disappointing
We have been insuring our dogs for years with PetsBest using it very infrequently--only once years ago that I remember. This time it was for our 7 year old Bichon Frise, Sadie, who goes to the vet regularly for her normal well care. In December we saw two bottom front teeth felt loose. Vet exam suggested removal of some more loose teeth within a year. We returned 9 months later to set up the removal. Our vet assured us "little dogs", especially this breed often suffer this tooth issue, and it can develop rapidly. Once our vet got in there many of her teeth showed periodontic disease & to protect her health and life those teeth had to be removed and the disease cleaned out. MUCH TO OUR SURPRISE PetsBest totally turned down an over $2400 vet bill because we did not put our dog under anesthesia for a dental cleaning within 13 months of the procedure. Our dogs are medically well taken care of, but we honestly would not put our pup under anesthesia for a teeth cleaning regularly. Her teeth were checked every visit it was only recently that we noticed 3 loose teeth and we complied with the vet's timeline NEVER thinking there was that much periodontal disease that was threatening our dog's existence. After paying thousands of dollars in premiums to PetsBest over 7 years of this dog's life and now 3 years of our Shih Tzu's life we are basically ready to CANCEL both of our dogs' PETS BEST INSURANCE as it was more economical to pay for the multiple tooth extraction out of pocket than it was to pay all those years of premiums PLUS the NOW out of pocket procedure cost. YES, we admit that upon researching the policy after the denial, we did find the stipulation regarding the cleaning within 13 months in order for the procedure to be covered but we also found that little dogs, especially Bichons can have a rapid onset of this life-threatening condition. Also PetsBest as far as we see in the policy does not cover the under anesthesia teeth cleaning. We had the vet price the cleaning procedure for us and the cost is between $1600 to $2100 dollars including tax. WHY are we bothering to pay all this money to PetsBest when they won't cover a lifesaving procedure when we need it. Also this is basically what our vet said about our dog's condition when we found the original noticeable teeth issue and we asked if we did anything to cause it before we even found out how extensive it was : "Periodontal disease is a common and serious dental condition in Bichon Frises, affecting a significant portion of the breed. In a 2024 UK VetCompass study of 1,780 dogs, 19.4% of Bichon Frises were recorded with periodontal disease, with prevalence estimates ranging from 17.6% to 21.4% pet-index.com. This makes it one of the more frequent chronic dental conditions in the breed, second only to allergies in veterinary visits Bichon Frise Club of America. Be really careful what pet insurance you choose to pay for your animals and READ the policy closely before you sign up. We would NOT have chosen a policy that required an "under anesthesia dental cleaning" for a pup of any age no less 7 years old unless specifically recommended by our vet for a specific reason--not to mention at that cost for a cleaning that would NOT have stopped this dental condition in this breed and then have to do the follow up procedure anyway makes PetsBest premiums a waste of money.
Insurer: Pets Best
By: James
Insurance Becomes Unaffordable When You Need It Most
I have been a loyal customer for 12 years, paying my premiums every year without interruption. Now that my dog is a senior and needs insurance the most, the premium has become so high that keeping the policy is no longer affordable. Charging over $5,000 a year for a 12-year-old dog, while still limiting annual coverage to $10,000 and requiring a deductible and co-pay, feels unreasonable. Long-term customers should not be priced out of the coverage they've faithfully paid for over many years. I expected loyalty to matter. Instead, I feel penalized for having kept my pet insured for so long. This has been a very disappointing experience.
Insurer: Fetch Canada
By: Irina Lerman
I just signed up and it was simple
I just signed up and it was
Insurer: Prudent Pet
By: AnnMarie
Quick and easy to get started.
Quick and easy to get started.
Insurer: Nationwide
By: customer