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Browse unique and miscellaneous pet insurance reviews that don’t fall into standard categories. Includes special experiences, feedback, and personal stories from real pet owners.
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Pets Best has literally saved Frankie's life
"Frankie has had Chylothorax since hid diagnosis at around 2yrs of age. The resulting surgeries were successful, however the condition damaged his heart and this last New Year's, at 5yrs old, he started showing severe signs of heart failure. He is now on lifelong, life saving heart medications that are very expensive. Pet's Best has literally saved Frankie's life, 1st during the initial diagnosis and treatment, then the resulting damage to his cardiovascular system and now with his ongoing lifesaving medications. Frankie is loved by an incredibly large fan base across the US and Canada and we, his family, and incredibly grateful to Pet's Best for allowing us to keep him living his best life."
Insurer: Pets Best
By: Jamie
Life Saving Experience
Back in 2024, my cat, Clover, went missing while I was away on military orders. Despite the tireless efforts of my family and community to bring her home, it took two long months before she was finally found. A resident spotted Clover lying on the side of the road and contacted animal control. When they arrived, she was in critical condition and was immediately rushed to an animal hospital, where she was given less than a 50% chance of survival. She was severely malnourished, so weak that she couldn't even lift her head, and desperately needed a blood transfusion. She was eventually transferred to another hospital that had her blood type available. The veterinarians were honest with us about her prognosis. Even if Clover survived, there was a possibility of permanent neurological damage, and she might never be the same cat we once knew. But we weren't ready to give up on her, and neither was her incredible veterinary team. We chose to give Clover every possible chance to fight. We knew her medical care could cost tens of thousands of dollars, but thanks to Pets Best, we were able to focus on giving her the care she desperately needed rather than worrying about how we would afford it. My family was responsible for only a small fraction of the total veterinary expenses. Today, Clover is living proof of what can happen when a family, a dedicated veterinary team, and a pet insurance company all come together to give an animal a second chance. And as for the possibility that Clover would never be the same cat again? The doctors were right, but in the most wonderful way. She's even more affectionate, cuddly, and kitten-like than she was before! I will forever be grateful to Pets Best for helping us give my baby girl the fighting chance she deserved.
Monthly fee jumped by 90%!!!
I was $118 monthly on a 70%/$500 deductible plan and then in March 2026 it jumped to $225.96/mo! I called them and they said it was due to age of my do (currently 9yrs old and turning 10 in this Nov) and that the claims amount for my state rose! This is triple the California average! Very disappointing but people with new dogs considering Healthy Paw should be aware of this ridiculous increase out of the blue.
Their accident insurance isn’t truly accidental
Unfortunately, I only had accidental insurance through them and my dog fell off a deck and tore her ligament. Because it’s a ligament tear it’s not covered, even though it was a true accident when she fell from 3 feet high… they told me even if she was hit by Car They still wouldn’t fix that part of her body…. So then what is considered an accident. It’s a scam of money and they deny everything. Be very cautious on what you’re signing up for even with the higher priced plans because I had and they stated that they would cover it, but only case by case which means it would probably have been denied. Proceed with caution.
Don't take your babies here
Care to explain why you administered medications to my pet before consulting with me (the pet owner) first? You gave my baby zorbium a STRONG long lasting opiate, along with two other medications (gabapentin & Prozac ) that are listed on the Zorbium website list of medications NOT to be given with the medication to my baby? Then you indirectly attacked me in a inaccurate response on your Google page/reviews? What you did was 110% against the law! To anyone whom may read this DO NOT take your babies there! Y'all don't have to believe me but go and read the vets office response to my review and you'll see where gabapentin and Prozac was administered to my baby with zorbium when it plainly states on the zorbian website a long list of medications that are not supposed to be given with zorbium. She admitted in her response to me that those medications were given to my baby. Everything that she had stated in her response to me wasn't only inaccurate but completely manipulative and severely deceiving. Do your own research and you'll see that why I am saying is accurate.
Insurer: ASPCA
By: Cylee
Don't trust what they tell you over the phone. Worst insurance provider
Don't waste any time or money with Phi Direct. They will tell you over the phone "oh yes - we cover allergies because you've had this insurance since your dog was a baby" and then turn around and decline your coverage.
Insurer: PHI Direct
By: Toby
Overall great
It’s a good company to work with, most of the time.
Insurer: Peppermint
By: No
Overall Good
Pretty good experience. I purchased insurance for illness due to her age. I may upgrade to include well visits.
Beware of Pets Best
Pets Best is an enraging pet insurance company and not worth your money. They deny all claims, even for medical procedures for diseases that arose after getting insurance (aka that aren't pre-existing conditions). For example, we recently had a $1k teeth cleaning/tooth removal procedure for our cat due to dental disease. This claim was denied. What is the point of having pet insurance if the insurance continually fails to insure any part of our pet's medical expenses?
Insurer: Pets Best
By: Charissa