Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Pets Best IS the best!
I just submitted a number of claims. They verified receipt immediately, and processed payment quickly. When there was a delay, I was notified quickly and they told me what was going on. My experiences with Pets Best are the best I've had with ANY insurance claims. Highly recommended.
Pets Best is the best
Claims experience is quick. Payments are directly deposited so the refund process is very smooth. I am getting a new pup within the next year and you can be sure I will add her to my Pet's Best policy. I have recommended Pets Best to my DIL and now she loves Pets Best for her labs.
Insurer: Pets Best
By: MARY ELLEN
Great Experience!
Quick snd easy claim filing. Decisioned in less than 48 hours. Paid exactly what I anticipated based on my understanding of the policy. Communicated quickly by email. Great experience!
I tell everyone I know to get Pets Best
I'm so glad I invested in pet insurance, I don't know what I would have done without it. My cat needed emergency life-saving surgery, along with an ICU stay. I knew from past experience with filing a claim that the coverage was very comprehensive and the reimbursement was prompt. I did not have the savings to pay for emergency surgery and hospitalization out of pocket, but having Pets Best gave me peace of mind. I had to use credit for my cat's surgery. I got my reimbursement so fast I that had 0 interest, and everything was 100% covered. I am so grateful. My girl made it through that very scary situation and she's back to her regular sassy self again. I would've been thousands of dollars in debt. This peace of mind saved me so much stress and grief and allowed me to focus on my girl instead of worrying about the cost.
Very pleased
Petsbest was very responsive to our claim for several thousand dollars. The turnaround time was far quicker than we expected.
Quick and easy reimbursement
I am very happy with the ease of getting reimbursed for my claims.
Great insurance and was simple after…
Great insurance and was simple after the six month records were finally obtained...easy to submit claims And easy to set up payment options
Insurer: Spot
By: Amy
I haven't used the actual MetLife pet…
I haven't used the actual MetLife pet insurance yet thankfully but I purchased it because it was slightly cheaper than what I had before & it covered 80% of the cost instead of just 70% however they do change the price on you from one page to the next until you get to the actually payment page so watch out for that.
Insurer: MetLife
By: Jennifer Williams
Warning to Costco Members: Figo Pet Insurance, A Complete Scam
Warning to Costco Members: Figo Pet Insurance, A Complete Scam I have trusted Costco and its partner services for over 25 years, but my experience with Figo Pet Insurance has been appalling. My cat passed away from cardiac arrest on July 5th. I submitted a claim and reported his passing through their "Pet Cloud" app on July 6th. What followed was constant delay and hassle: first, a query on July 7th over an initial vs. full name mismatch on the vet bill ("M." vs "Mr."), and then a request for medical records on July 9th. On July 28th, they finally ruled that the entire claim applied toward my deductible. To make matters worse, I discovered they charged my credit card on July 24th for a monthly premium—billing me for a deceased pet almost three weeks after I reported his passing. When I called to fix this, instead of retroactively refunding my premium from the date of his death (July 5th), they actually charged me for four additional days through July 28th! I only chose Figo because of Costco's endorsement. I truly hope Costco reviews these partner practices and takes immediate action.
Insurer: Figo
By: Akash Abraham
I can't log into my account
I can't log into my account, it always says a network error.
Insurer: Spot
By: Bernadine Beyale