Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Satisfied customer
I had taken my Alfie for his exam at his Vet's office and shortly after I got home I sent in on line his statements! There were a few questions, I then I attached statements and it was done so easily without any confusion! My check was in my checking account within 2-3 days! Petsbest is a company I can trust!
Very Satisfied With Claims Process
It was very easy to file a claim. Everything was done online. I received a confirmation email stating that they received my claim and that I could check on the status on the Pets Best dashboard. 5 days later I received a letter stating that the claim had been processed and approved and to look at the dashboard for the amount being paid. The letter also stated that the payment would be deposited into my bank account within 5 to 7 business days. I received the payment on the 7th day. I’m very satisfied with the whole process. With that being said, I would have liked to talk to a representative about some questions that I had.
It couldn't be any easier!
Super fast filing process; it couldn't be any easier! Two days later, I received an email with the explanation of the results. A few days later, the funds were in my bank account.
Andrew
Petbest is super reliable, responsive and trustworthy. I genuinely feel secure knowing I can take my pet to the vet from time to time and not have to worry about the medical bills. The premium is very reasonable
Insurer: Pets Best
By: Andrew
Promise Made, Promise Kept
I only had coverage for 3 months when my 4 month old puppy accidentally fractured her leg. Pets Best provided coverage and reimbursement exactly as promised for her emergency room and surgery bills. Payment was deposited into my checking account in about 10 days. Thanks Pets Best!
Good Experience
Very easy company to deal with premiums are a little high. And I've only filed 2 claims in 5 years. But all in all, it was a good experience.
Pleasantly surprised
I initially submitted my proof of payment, but was asked to submit an itemized receipt . Once I submitted the itemized receipt my claim was quickly approved. The payment showed up in my account in just a few days. Overall the process was easy and I was pleasantly surprised.
Insurer: Pets Best
By: McAfee
Fast and Easy Claim process
This was the first time I had to use my dogs pet insurance. He needed to see an ophthalmologist and ended up needing cryosurgery on some eyelashes that were growing, where they didn't belong. And poking him in the eyes. The claim process was easy and fast. I submitted his claim on a Thursday and on Saturday had an email that it had been processed. And that I would be having money deposited in my account in 5 to 7 days! I did have to call to clarify something. The customer service person that I spoke with was very friendly knowledgeable. I always preach to everyone how important pet insurance is the cost of specialized veterinary care is expensive. of course. It's reassuring to know that you're able to provide care. Okay a procedure and not worry about how you're going to pay for it.
Great prices
They have quick easy payment of a claim. Great price for all my animals.
Insurer: Pets Best
By: Karen
Service has gone downhill and become more expensive
My premium has steadily increased over the years, which is to be expected. However, they have been much more difficult to deal with as far as processing claims and receiving payment. It used to take less than a week for the claims process to be finalized and a couple days to receive payment. It now takes over a week to receive payment. If they need more information for a claim, there is no communication about what is needed. It is impossible to reach someone who can provide meaningful information via phone other than having to ask the call center employee to refer to a supervisor. I used to recommend Pets Best to friends and now I regret doing so.
Insurer: Pets Best
By: Jessica