Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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So far
So far, this insurance company has been “spot on”. I was worried when they said they were changing providers, but I’m getting the same coverage for less now. I purchased emergency only, but added routine medical which I had forgotten about. I just went to investigate the change in ownership, and submitted my vaccination receipt, easily on the app, and received payment via direct deposit. Easy peasy….
Insurer: Spot
By: Jennifer Werfelmann
Was informed my reimbursement check can…
Was informed my reimbursement check can be voided and sent to a new address, but that it could not be directly deposited into my account even after inputting my banking info in the system. Huge inconvenience.
Insurer: Spot
By: John Sikie
I was a Healthy Paws customer for over…
I was a Healthy Paws customer for over 9 years, since my dog was a puppy, and added my second dog about 2 years ago. In that entire time, I never missed a payment. My payment card was compromised and had to be replaced. In the process of updating accounts, I didn't catch that Healthy Paws' billing hadn't been updated with the new card. I missed the notice they say they sent, and the policy was cancelled for non-payment. When I reached out, I explained the situation, asked to pay the past-due amount immediately, and requested reinstatement given my long, clean history. I called, I emailed, and I sent a written follow-up. Every response was the same: they could not reinstate the policy and I would need to enroll in a brand new one. Nine years of loyalty and a perfect payment record apparently counts for nothing the moment a single payment is missed for a documented, one-time reason. I ended up shopping for and switching to a different insurer entirely (for MUCH better coverage and CHEAPER!). If you're weighing long-term loyalty as a reason to choose this company, know that it won't buy you any flexibility when something goes wrong.
Insurer: Healthy Paws
By: Brian M
It didn't give me total monthly cost…
It didn't give me total monthly cost for my 2 dogs; only the new cost of the new dog.
Insurer: MetLife
By: Sandra Walker
Easy to use
Easy interpretation of reimbursement and benefits. Quick turnaround. Easy to upload.
Insurer: Fetch
By: Janet
The application process was quick and…
The application process was quick and easy. However, I should be able to add my adult children as policyholders not just me and my wife. I also don't understand the need for underwritting for Pet Insurance.
Insurer: Nationwide
By: Chermark P
It’s fast and reliable … thanks for the…
It’s fast and reliable … thanks for the fast approval !!!🙂
Insurer: Sonnet
By: Ferdinand Bagtas
Easy sign up process
Easy sign up process, professional customer service, best price.
Insurer: MetLife
By: Salah And Marilyn Almatar
I just received my reimbursement checks…
I just received my reimbursement checks yesterday and I appreciate your speed on which you processed my claims and getting my checks out to me. Thank you so very much for what you did to get my money back to me.
Insurer: Pumpkin
By: LINDA