Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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Easy sign-up process and explanation
Easy sign-up process and explanation
Insurer: MetLife
By: John Merendino
Dishonest company who makes cancellation take 2 hours and keeps billing
You guys are a scam company. 2 hours on hold to cancel, and you keep billing.
Insurer: Sonnet
By: Dave
Company has been a nightmare to deal…
Company has been a nightmare to deal with. Been billed for 7 months straight after over 7 cancelation attempts. Email dating back to prove it. They are refusing to refund me because of their fraudulent and unethical billing practices.
Insurer: Fetch
By: T
Easy to submit invoices on line
Easy to submit invoices on line; for future reimbursements I will use direct pay (which was also easy to set up). What’s not to like? One hopes they never need to use insurance, but it is a blessing when your animal family gets ill.
Insurer: Pumpkin
By: Valued Customer
Quick
Quick. Convenient. Check received. This is my 3rd yr with my csy and 2nd yr wirh my dog.
Insurer: Pumpkin
By: Customer Carolyn
Easy claim process
The process to file a claim is so easy. On occasion the app is not working but filing through the Pets Best website is just as easy. I also receive reimbursement via direct deposit which makes the entire process simple.
Do not choose Pets Best
I paid in to my policy for two dogs for 2 years. The price kept increasing. It was a horrible experience trying to submit paperwork. They constantly delayed accepting the claims and constantly asked for additional verification. Sometimes, blaming it on my veterinarian's office. I met my deductible early this year on one of my dogs and it took a couple of months to get one claim paid after I had met my deductible. And then they paid it only after I called the third time to complain and then canceled my policy. Total waste of my money for 2 years. Highly disappointed and I would not recommend this company to anyone.
QUICK and easy to navigate cA +++ experience overages…
QUICK and easy to navigate coverages and orices
Insurer: MetLife
By: Michelle Reinhart
Healthy Paws pays claims very quickly…
Healthy Paws pays claims very quickly and without playing games. You submit the claim, they deduct the items that we agreed are not covered and pay that which is covered minus your deductible. No stress or arguing, they do what they say they are going to do. I will use them again with future dogs!
Insurer: Healthy Paws
By: Robin Behm