Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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The process was very quick
The process was very quick. Thanks for being very professional.
Insurer: MetLife
By: Taunya Martin
The entire process was amazingly easy…
The entire process was amazingly easy from submission to payment. I have not experienced such efficiency prior with any insurance.
Insurer: MetLife
By: Cheryl
Fourteen Years of Coverage, and Worth Every Penny
We have had pet insurance through Healthy Paws for our French Bulldog, Isabel, since she was a puppy. She is now a grand old lady of 14. When deciding whether to purchase pet insurance, it is easy to think, “She is healthy. We will probably never need it.” However, after experiencing the extremely high cost of treating IVDD in our other Frenchie, we knew we could not take that chance with Isabel. As it turned out, Isabel’s first 13 years were mostly healthy and uneventful. We initially never needed to use the insurance. Then old age arrived rather suddenly, bringing with it serious health problems and substantial medical expenses. Throughout everything, Healthy Paws has been absolutely amazing. The claims process has been simple and straightforward, reimbursements have been handled quickly, and we have never been made to feel questioned or challenged during an already difficult and emotional time. Healthy Paws has covered the majority of Isabel’s eligible medical expenses, allowing us to focus on caring for her rather than worrying constantly about the cost. We are incredibly thankful that we maintained her coverage throughout all those healthy years. It has made an enormous difference in our ability to give Isabel the care she needs now. We recommend Healthy Paws to everyone we meet, without hesitation. We truly cannot say enough good things about the company and the support they have provided to our family. If you are considering pet insurance, and we strongly believe you should, Healthy Paws should be at the top of your list. Do not wait until you need it.
Insurer: Healthy Paws
By: Joseph Cozad
This company really cares about their…
This company really cares about their pet owners AND their pets. Nice to see good customer service (for once). Payments for claims were quick and seamless. That's why I've stayed with them for years.
Insurer: MetLife
By: Graham
Quick processing of claims and very…
Quick processing of claims and very quick payment.
Insurer: MetLife
By: customer
Quick response and fair results
Quick response and fair results
Insurer: MetLife
By: Press Ana
I was surprised how quickly I got…
I was surprised how quickly I got payment. I accidentally sent the wrong invoice and had no trouble getting it corrected. My claim was not delayed. This was the first time my claim was processed so quickly. Impressive.😊👍
Insurer: Pets Best
By: Marilyn Banks
My claim was quickly handled and the…
My claim was quickly handled and the reimbursement was delivered to the account. Notifications were clear regarding the state of the claim reimbursement process.
Insurer: MetLife
By: Susan Q O'Connell
Read the notes before you reject
Had to load SOAP notes three times before they were read to see they included information requested. Have asked three times NOT to get checks but to have direct deposit and still have not received link to do so--
Insurer: MetLife
By: Alison