Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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The app is easy to use
The app is easy to use and I get reimbursed in a timely manner with explanation of what is covered and what is not covered. The reimbursement goes right into my bank account which makes it convenient.
Insurer: Pets Best
By: Karyn
Easy to submit and quick to respond
The process to submit my recent claims was super easy and Pets Best responded very quickly with the appropriate payments through direct deposit. It was a painless experience!
Easy to submit claims
Easy to submit claims. Fast turnaround time for responses to claims. Not a lot of time doing paperwork.
Insurer: Pumpkin
By: Nanette
It is simple to download the…
It is simple to download the information required. I had my payment in my account in 2 days
Insurer: MetLife
By: customer
Claims are processed quickly and refund…
Claims are processed quickly and refund payment is all done in less than a week. Couldn't be happier. Much better than my other pet insurance who would find any reason not to reimburse submitted claims
Insurer: Pumpkin
By: LISA
First time I had pet insurance
First time I had pet insurance. Quick efficient and simply amazing service, claim process and payment.
Insurer: Trupanion
By: customer
They are not longer great after the company changed owners
Healthy Paws used to be great. This is my 10th year with them. But earlier this year, they were sold to Chubb. Ever since they changed ownership, it has been awful! My monthly rate is now over $400 per month for a 10-year-old golden, and they suddenly reduced my 80% coverage down to 70%! In addition, claims that were once easily approved using my Vets invoice are now denied each time. I used to tell all my friends to use Healthy Paws, but I am now going to tell everyone I know to stay away from them. Be warned! Most of the positive reviews are likely from how great Healthy Paws USED TO BE, but now that they were sold to Chubb, THEY ARE HORRIBLE!
Insurer: Healthy Paws
By: Derek
Fast reimbursement
Very easy now that the account for my pet is set up. Very fast turnaround. Was reimbursed for preventative meds within 48 hours of turning it in.
Insurer: MetLife
By: Sarah P
The process was very easy and fast
The process was very easy and fast
Insurer: MetLife
By: Julie Pierce