Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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so easy to use and very quick to…
so easy to use and very quick to respond and pay.
Insurer: Trupanion
By: Robert H Wilson
Prompt payment of claim
Uploaded a recent vet bill and payment for the claim was promptly deposited in my account. Appreciate it!
Insurer: MetLife
By: Melissa A
Easy to use
It was very easy to upload the invoice and other important documents via the app. Review and approval of payment was quick.
Insurer: Fetch
By: Dina Gabriele
So easy to submit a claim
So easy to submit a claim. Fair reimbursements in record time. I really appreciate the imbursement directly back to method of payment. Great policy options.
Insurer: Pets Best
By: kristi
What are the "clauses"?
Kind of simple application, clear explanations on the policy, and easy to buy. But when I received the "policy summary" and the"policy wording", there's is a sentence in red: "This policy contains clauses that may limit the amount payable", and I could not find the"clauses".
Insurer: Sonnet
By: Susan Wong
Overall pretty great
Submission process was super easy using the app. Not a bad waiting time for results either. Communication of the steps while waiting was greatly appreciated too. The explanation of benefits responses were hard to understand but that’s mostly on me since those things usually read like Sanskrit to me. One Star shy of 5 was making the EOB a little more simple for folks like myself. All in all, we appreciate the good coverage and simple submission process.
Insurer: Fetch
By: Jennifer
The process of filing a claim for our pup was easy!
The process of filing a claim for our pup was smooth and easy. We found Spot Pet Insurance great to work with, and we received payment within two days by direct deposit.
Insurer: Spot
By: Dawn C
But not having to pay it beforehand
But not having to pay it beforehand, but you should allow more cards to be real time payments instead of having to wait two days for the payment and not make the vet so happy otherwise it’s great.
Insurer: Pumpkin
By: Farrah Miner
Yes!
VERY prompt service and nice understandable explanation of the payment I am to receive!
Insurer: Spot
By: BC