Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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Very disappointed
This is my first experience with pet insurance and it’s disappointing. My claim was closed on July 10th with a direct deposit for my portion and a 2-3 business day wait. As of today, I don’t have the money. I don’t understand why an electronic transfer takes 2-3 days in the first place but I’m really confused as to why the money hasn’t shown up in my account, when I confirmed the correct bank information with them today, and they confirmed they released the funds. I’m definitely canceling when I find a replacement.
Insurer: ASPCA
By: Tanya B
All I can say is Thank you
All I can say is Thank you! My pup had to have emergency surgery and the numbers on that bill were not pretty. Knowing that I had pet insurance was reassuring that I didn't have to choose between a financial hardship, and saving my friend. This was the first time using the insurance so I could only pray it went smoothly. To my suprise the claim process was so simple and easy and they reimbursed me within a few days. Thank you Spot Pet!
Insurer: Spot
By: Darnell Ferguson
So dissapointed after 4 years of paying this insurance!!
I paid this company thousands of dollars over more than four years, and the way they handled the cancellation of my dog's insurance policy was ridiculously horrible. The cancellation was delayed due to their own website error, yet they refused to issue a refund. Their customer service showed no accountability or willingness to make things right. After my experience, I cannot recommend this insurance company to anyone. If I could give them 0 stars. Or even negative 5 stars, I absolutely would. David, if you are watching this. Please go back to the training and learn how to assist your customers right again from the beginning.
Insurer: Nationwide
By: Anna Kim
It was smooth process it took a bit…
It was smooth process it took a bit longer then I thought but it all worked out.
Insurer: Pumpkin
By: Bruce
Excellent I got the refund very quickly
Excellent I got the refund very quickly
Insurer: Pumpkin
By: Rosa
Paid claim quickly with no problem
Paid claim quickly with no problem. Very simple claim process.
Insurer: MetLife
By: Robert Smith
The best pet insurance company hands down
The experience of my wife and I has been very favorable. Spot Pet Insurance replies very quickly to emailed claims. They honor the contract and submit reimbursement of 90% of the vet costs after the yearly $100 deductible amount is withdrawn. Their website is very easy to navigate. Our premium amount is very reasonable too. I really like how the reimbursement can be done by direct deposit. I highly recommend this company to others.
Insurer: Spot
By: Timothy Lawrence-Rodriguez
Prompt review and reliable
Always prompt review and never had any problem with them doing anything different than the policy I purchased. No arguments, always understandable payment explanations.
Insurer: Pets Best
By: Cybele Woon
I was charged twice while opening a…
I was charged twice while opening a policy. I'm trying to cancel a day later and office is closed all day, no answer and no answer to emails.
Insurer: Prudent Pet
By: customer
It was quick and simple to get signed…
It was quick and simple to get signed up. However there was nothing that mentioned about the 2 month upfront payment that was collected even though the policy does not start for another month.
Insurer: Sonnet
By: Brad Cambrey