Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
Other Categories
Amazing
Amazing, fast and simple way to get my cat insurance thank you.
Insurer: MetLife
By: Jessica Call
Good enough
I was able to purchase my insurance online and it ended up working pretty well but I did get some mixed messages when I contacted Sonnet, which was a bit disconcerting.
Insurer: Sonnet
By: Kathleen Denninger
its so easy to file a claim and the…
its so easy to file a claim and the reimbursment is very quick
Insurer: MetLife
By: customer
Doubled my cost for moving down the street
I have paid these people monthly since 2017. Never filed a single claim. Finally filed one, but my address had changed since I signed my cat up. I moved a mile down the street, but my zip code had changed. When I reached out to change my address with them (you can't do it online, because they want to be able to run this specific scam), I was informed that my monthly fee would now be doubled. DOUBLED. I moved DOWN THE STREET. Also my invoice was for less than my deductible so they're not paying anything out anyway. How on earth can they DOUBLE my monthly rate because I moved a MILE down the street? How can they justify this? This is a scam. Horrible people, horrible business. They should be ashamed of themselves.
Insurer: Trupanion
By: Sasha Pasulka
Impressive processing timeline.
I was impressed on how expedient the claim process was. Within one day, the claims were processed and funds deposited into my account.
Insurer: MetLife
By: IMA
easy to use & quick payment
easy to use app. fast review and approval. Quick payment. thank you
Insurer: MetLife
By: customer
They are very kind and courteous
They are very kind and courteous. Claims are easy to submit and are processed extremely quickly.
Insurer: MetLife
By: Annette Glory’s owner
Quick Turnaround, Highly Recommend PetsBest
We purchased a PetsBest policy for our cane corso, Zeus, two days after we brought him home as a puppy. We never really needed to use it until he was diagnosed with lymphoma at 4 years old. Claims were so easy to submit, only took me 30-60 seconds to put into the system. I also love that there's a comment box where we could explain Zeus's story for reasoning behind each claim. Each claim we submitted was reviewed within 3-5 days and reimbursement payment was received after another 3-5 days. They have such quick turnarounds. Each claim was reimbursed exactly how our policy stated it would be. We never had any issues with claims being denied or payment not being received. We will forever use PetsBest for any future pets we may have and I'm constantly recommending this to other people in my life.