Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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The claims process has been simplified
The claims process has been simplified, no longer requiring scanned/signed forms. It was extremely easy to submit invoices and vet notes, all without further explanation or clarification. I received payment the next day!
Insurer: MetLife
By: Chad S
Easy to submit a claim
Easy to submit a claim, and got my reimbursement fast !
Insurer: MetLife
By: Ariadna Bravo
Easy to upload to the app and payment…
Easy to upload to the app and payment is usually very quickly provided that the person has all the information that they require so far it has been a great asset with our new puppy who unfortunately had some issues and I’m so glad that we took the insurance
Insurer: MetLife
By: customerDianne Eisenman Ryan
Fast claim processing
Never have to wait over 10 days from claim to payment
Insurer: MetLife
By: customer
It is very easy to upload the invoice…
It is very easy to upload the invoice and reimbursement was prompt. The reason I gave a 4 out 5 is because when the veterinarian's office tried to send the invoice on my behalf, they received no response
Insurer: MetLife
By: customer
Very easy to send in claims online and…
Very easy to send in claims online and reimbursement is quite fast...direct deposit into your checking account...if you choose.
Insurer: MetLife
By: customerMary
Very easy and very quick payment
Very easy and very quick payment
Insurer: MetLife
By: customer
I liked that the Wellness part active…
I liked that the Wellness part active the following day! Very easy to sign up & file & get your claim.
Insurer: Spot
By: Renee
Easiness to download and quickness of…
Easiness to download and quickness of payment
Insurer: MetLife
By: Beverly