Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Exorbitant Premium Increases & Poor Customer Service
Do not purchase insurance from this company. We have just received a 130% increase in the cost of our monthly premiums with no warning and no explanation. We are now paying $300 a month! When we reached out to the company with concerns we were greeted with stall tactics, template emails, and claims that they could not answer basic questions about why the premium increased because that information was “proprietary”. We were basically told that our only options were to pay this exorbitant price or give up our insurance-after paying into the policy for over 13 years. Pet owners purchase insurance when their pets are young and healthy because they want the security of coverage as their pets age and become more likely to require veterinary care. If premiums can increase to this extent precisely when a pet reaches its senior years, it raises serious concerns about the value and reliability of the policy.
Insurer: Pets Plus Us
By: M
Great Insurance
Pets Best has easy, smooth claims process. Quick, hassle free reimbursements. The company is also emotionally supportive when your furbaby crosses the rainbow bridge
Insurer: Pets Best
By: T
Claims Experience
Helpful and quick
Insurer: Adoro
By: Kelly
An Unexpected Emergency
"My 2-year old Golden Retriever was throwing up on a Saturday morning, and I didn't worry at first. She didn't eat all day and then began throwing up again, late afternoon. My vet was closed for the weekend so I brought her to a VEG emergency room. They thankfully did not find anything critically wrong with her, but did many tests just to make sure. I was worried about the costs, but Pets Best covered almost everything, and very quickly!"
Easy claims process
Glad I have this insurance! Claims process is so easy and I was reimbursed very quickly.
Actually the best.
We became a Pets Best customer several years ago, mostly because the policy was affordable and it was good to feel like we could get some support if - or when - anything went wrong with one of our pets. We never imagined that our beloved dog Maggie would be diagnosed with bladder cancer, and she began a very long battle with it. The treatments were incredibly expensive, but she seemed to be responding well to them and we got many, many more beautiful months with her as a result. Pets Best was there the whole time - we'd make a claim for a chemo appointment, which was a simple form with the receipt attached, and before long, we'd get a confirmation that the claim was being processed, and then the money would show up in our bank. No arguments, no requests for onerous information or documents. This literally enabled us to say goodbye to our sweet girl in the gentlest way. That's priceless. Thank you.
So Fast and Easy!
Pets Best insurance is the best. The claims process couldn't be easier. They have processed all of my claims in only a couple of days. The reimbursement shows up quickly in my bank account.
Claims Experience
It was so smooth and efficient
Insurer: Adoro
By: Yvonne
Claims Experience
Awesome, talked to a real person and they made it very easy and clear
Insurer: Adoro
By: Michael
Great experience!
To file my puppy's claim after a visit to the emergency room was super easy. I filed my claim on a Friday, by Monday I had an email saying they were reviewing my claim within a week I got the an email stating my refund and not long after the refund was deposited into my account. I've been telling all my friends with pets what a great experience this was, you always expect the worst when having to deal with insurance companies so this was a great surprise!
Insurer: Pets Best
By: Sara