Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Customer service didn't get back to me at all. The chat kept having a hard time going through. Then I couldn't get 10% off bc there was an issue with my husbands SSO for General Electric employer.
Insurer: MetLife
By: Megan Hilton
I was able to talk with a person…
I was able to talk with a person instead of doing everything online. She was patient and helpful.
Insurer: Trupanion
By: Barbara
I feel like they care about my dog and his well-being.
I feel like the claim process was easy to do and the receptionist was really accommodating and helpful when I made the first call and also when I had to call again for some questions. My concerns and questions were addressed and answered. Thank you.
Insurer: Spot
By: Josefina Nance
Great customer service!
Franklin Chappell answered all my questions related to the insurance application for my exotic pet and was very knowledgeable about the coverage details.
Insurer: Nationwide
By: Amy B.
Frustrating claims process
It took me months to be able to receive payment for my claims. Every interaction that i had led me to upload paperwork that was not needed and then denied. When I spoke with agents they asked for information that was already provided and on the website. I literally had to tell the representative where to find it. I finally managed to speak with a manager that gave me correct information
Insurer: MetLife
By: Dawn
Conflicting processing emails
Conflicting processing emails. One email said they couldn’t process claim after I received my direct deposit. Customer service LACKS! Spot is supposed to gather the information needed, not me requesting paperwork, procedure notes from my pets 6 years. Very disappointed.
Insurer: Spot
By: Cindy Fischer Dias
I always enjoy speaking to the folks at…
I always enjoy speaking to the folks at Fetch. They are always super helpful and polite. Today's experience was no different. I was transferred to Aileen to add a pet to our policy. She listened to my concerns, questions and had everything wrapped up in minutes. Excellent customer service!
Insurer: Fetch Canada
By: Kelly Doucette
Had to give 1 star to post
Had to give 1 star to post. The WORST customer service ever. Don’t waste your money. They don’t want to pay claims. They actually wanted records from a vet that had been closed from 4 years ago.
Insurer: Embrace
By: merle berman
No phone number/ no claim
This company (Many Pets) has shut down its phone number, only responds to emails with an automatic reply that they received your message. They won’t pay out on a claim and there is no way to actually get ahold of anyone about it. Do NOT get this insurance!
Insurer: ManyPets
By: PAIGE LEVEN
Dependable
We have a dog with numerous health issues. Pets Best has been there with coverage through it all. Best insurance we have ever had.