Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Quick and easy claim process
My dog needs allergy shots and they’re quite pricey. I submitted my bill and heard back on the claim within a day or two, and the entire process and payment was completed in about a week. Super happy!
Poor customer service...taking to long…
Poor customer service...taking to long to "review" alleged claims... not reading histories effectively... disqualifyng claims with no reason... bad bad bad....and did I say BAD?
Insurer: Embrace
By: Jose Hernandez
Timely reimbursement of any claims and…
Timely reimbursement of any claims and comfortable interactive experiences with customer care
Insurer: MetLife
By: customer
I’ve been very happy for 3 years
I’ve had pet’s best for 3 years and have been happy. The first year, the reimbursements took a little time which was fine. But they’ve sped up a lot which is even better. I insure 6 animals with them- 3 Belgian Malinois ranging in age from 5-13, a Belgian sheepdog (9), a Devon Rex (2) and a domestic shorthair cat (1). I plan to stick with them!
Insurer: Pets Best
By: Tara
Pets best
Pets best is properly name. Very reputable company. By my side keeping my baby well. I highly recommend them.
Pumpkin was GREAT!
Called insurance company after one of my cats needed vet treatment. They helped me file. The paperwork explained how to send the medical bills to them and within three days I received a great portion of the payment back direct deposit to my checking account. The young lady who helped me was very pleasant and the whole experience was pleasant thank you pumpkin.!
Insurer: Pumpkin
By: Lynn Privett
Daisy Mae
Daisy Mae has been insured with this company for 12 yrs and fortunately we haven’t had to use it. Daisy Mae has recently been diagnosed with significant heart and lung issues so I have started submitting claims. So far I am pleased with the process and the staff are helpful.
Insurer: Fetch
By: Janet Correa
Ease of submitting my claim and quick…
Ease of submitting my claim and quick reimbursement. Great communication about status of claim as well.
Insurer: MetLife
By: Leah
I had a very disappointing experience…
I had a very disappointing experience with Figo Pet Insurance. I purchased this policy for peace of mind, expecting my cat's medical care to be covered when needed. However, when I submitted a claim for an ear infection that occurred after my policy became effective, Figo denied it, stating it was a pre-existing condition. My policy began on October 3, 2025, and there were no documented ear problems before that date. I appealed the decision and provided additional information supporting my case. I was told I would receive a response within about 30 days, but it has now been over 30 days, and I still have not received any update or decision on my appeal. It's frustrating to pay monthly premiums and additional fees for coverage, including the Vet Exam Fees add-on, only to have a claim denied under these circumstances. I expected a thorough, fair review and a clear explanation based on my cat's actual medical history. Based on my experience, I do not recommend Figo Pet Insurance. I paid for coverage expecting support when my cat needed medical care, but instead I received a denied claim and have been waiting more than 30 days for a response to my appeal. Because of this experience, I will be canceling my policy.
Insurer: Figo
By: Hasmik Movsisyan
Our cat has been visiting the vet often…
Our cat has been visiting the vet often lately and our claims have been reimbursed in less than a week. We are very happy with Pumpkin insurance.
Insurer: Pumpkin
By: Silvina