Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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I never leave reviews…
I never leave reviews, but I had such an amazing experience with one of the representatives while I was looking into cancelling my policy that I felt I had to share. She took the time to work within my budget while being honest and offering recommendations that were truly in the best interest of both me and my kitties. I unfortunately don’t remember her name, but I’m so grateful for the care and effort she put into finding a new plan that worked for us. Because of her exceptional customer service, I’ll continue recommending Fetch to my friends, family, and clients. Thank you so much! :)
Insurer: Fetch Canada
By: Shae
Easy experience
Easy experience, great pet insurance
Insurer: MetLife
By: Heidi Hoffbauer
The customer service is very thorough…
The customer service is very thorough in terms of quality and reliability. They were very helpful in providing options for affordable payments and deductible coverage.
Insurer: Trupanion
By: KC
Impressive customer service at a stressful time
When our beloved feral rescue cat from Syria got seriously sick (we thought we were going to lose her), we were so grateful to have Trupanion's rapid response to payment approval - truly impressive. In such a stressful time, it was a relief not to worry about vet bills.
Insurer: Trupanion Canada
By: Fiona Bamforth
Kevin was great
Kevin was great! He kept things simple so I could understand everything and helped with explaining the things I didn’t.
Insurer: Nationwide
By: customer
Excellent Insurance
Before we got our present puppy we decided we would have insurance for her. Vet bills have become so expensive now. I spent days researching all the different insurance policies available and decided Pets Best was the best one for us. Chrissy is now 2 and 1/2 years old and we got insurance on her right from the start. We have never regretted our choice. Pets Best helps with yearly exams, lab work, vaccinations, flea and tick medicine, dental as well as catastrophic bills. Dental was especially important to me because she is a Maltese-Yorkie and later in life their teeth and gums become horrible. It’s so easy to file a claim. You take a photo of your invoice and send it with your claim and 3-4 days later Pets Best deposits your money straight into your checking account. It couldn’t be easier. You also get your EOB through your email and it’s very easy to read. We are very happy with Pets Best. This insurance is correctly named!
Run from Pets Worst ( Best)
Evasive claim practices utilizing the “ keep asking for more documentation “ until you get so frustrated, you just accept the denial. My claim took over 90 days and cancelled after their process. I asked the customer service representative to review the countless calls and emails to improve their organization.
Insurer: Pets Best
By: Michael
Kind and Understanding
Richard was kind, understanding and very helpful. I also couldn’t pass up the terrific discount my employer provided. So happy to be protecting my pups with Nationwide!
Insurer: Nationwide
By: Briana Manalo