Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Easy to submit claim
Easy to submit claim. Payout done within a few days. No hassles.
Insurer: Pets Best
By: Glenn M
Good pet insurance overall, but the turnaround and payout times need improvement.
Overall, the service has been good. My pets’ medical bills are consistently covered, and the pricing is fair for two dogs. However, the claims process is quite slow, and refunds take longer than expected. Improving turnaround times would make the experience significantly better.
Insurer: Pets Best
By: John
Easy to use website and helpful
Easy to use website and helpful, courteous customer service.
Insurer: Spot
By: Rebecca Bethmann
Quick turn around time
Easy to file, easy to check status, quick turn around time
Insurer: MetLife
By: Tim
I was advised exactly what I needed to…
I was advised exactly what I needed to submit and it was easy to do. I was contacted with confirmation and told what to expect. The process was even quicker than stated and the results were clearly explained and were what I had expected
Insurer: Fetch
By: La Miradaian
Benson gives two paws up!
Everyone has always taken such good care of me, and my family appreciates the support and peace of mind that comes with knowing I'm covered when I need it most. The claims process has been straightforward, and the team has always been kind and helpful. It's reassuring to have people in our corner who care about keeping me happy and. healthy. Thank you for being there Trupanion, through every wag and adventure.
Insurer: Trupanion
By: Kathleen Smith
An issue resolved
I had an issue with the company, but it got resolved quickly thanks to July from the call center. Overall, a positive experience. Just a piece of advice - read the policy updates carefully ;)
Insurer: Spot
By: Olga Vovk
Best insurance experience
My fur baby, Sassy had some very serious health issues which happened out of the blue leading to her losing her sight briefly. I had no thought of how expensive the treatment would be. I just wanted Sassy okay. Metlife showed up for us. As soon as I sent in the bills, I got my reimbursement. There was no pushback or making me jump through hoops. They made a terrible time not so bad.
Insurer: MetLife
By: Bertha Justice
Pets Best is my first pet health…
Pets Best is my first pet health insurance. When I first got it it seemed like it took forever to get reimbursed, like three weeks plus, but lately they are paying usually within seven days!!! I feel like my pets are well covered and I am grateful for the wellness coverage!
Insurer: Pets Best
By: Jeannette Ashleigh
I did not authorize any withdrawal from…
I did not authorize any withdrawal from my checking. All I wanted was to know if I could be qualified, and you put automatic withdrawal in. Please CANCEL IMMEDIATELY
Insurer: Nationwide
By: customer