Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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I appreciate being able to speak to…
I appreciate being able to speak to kind and professional people who answer my questions And prompt processing of my claims
Insurer: Pumpkin
By: Deborah
Pet insure is a lifesaver financially
I’m so glad I have my pets insured through MetLife Pet. This year I had 3 pets who needed more than a routine check-up and two of them needed surgery. I got most of these expensive vet bills reimbursed through my pet insurance. MetLife Pet representatives are caring and very helpful.
Insurer: MetLife
By: Sarah Levanway
Service was quick and easy to upload…
Service was quick and easy to upload claim
Insurer: Pumpkin
By: Ruthann Shirley
MetLife insurance is easy to use and…
MetLife insurance is easy to use and makes it so easy to insure our dog. Highly recommend.
Insurer: MetLife
By: customer
CCL Surgery
Easy process to submit claims, and all handled in a timely manner making this situation a little less stressfull.
Insurer: Pets Best
By: Nelly
Great company with great customer service
Been with these guys for 4 or 5 years. Never any problems. If a refund is not in your account by 2 or 3 days give em a call they will take care of you.
Insurer: Embrace
By: michael coringrato
Affordable Pet Insurance.
I found an affordable ins for my new puppy Violet.Rep was helpful and got me set up quickly.
Insurer: Nationwide
By: Ann Johnson is
Great response time and everything was…
Great response time and everything was handled well.
Insurer: Spot
By: Catherine Vangorkum
Terrible experience
Have been a member for 6 years. Was t boned at an intersection and have been waiting 2 months now and still no vehicle. I have not been able to reach my adjuster, other then the initial email and I have to call for any updates. Have received multiple calls from the car rental place because they are not getting responses. This whole experience has been a nightmare. Before this I wouldve said it was great. But I guess things are great till it's time for them to do more then recieve payment
Insurer: Sonnet
By: Cody Mullen