Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Three day processing time.
The processing time for my claims gets faster and faster. I have been a Metlife customer for two years. So I think the claim processing time gets faster and faster because they know the history of my pets. I submitted a claim for over $1200 in the app on June 26th and had reimbursement in my bank account account on July 29th.
Insurer: MetLife
By: customer
Easy to use and submit claims!
Easy to use and submit claims!
Insurer: MetLife
By: customer
The vet bill was handled and taken care…
The vet bill was handled and taken care of for me efficiently and quickly!!
Insurer: Spot
By: Patricia Wallace
The process was simple and…
The process was simple and straightforward.
Insurer: MetLife
By: Nancy Campbell
Your response was prompt and friendly
Your response was prompt and friendly. I was also impressed that within 12 days we had a decision about our claim and the payment was in our account. So much appreciated!
Insurer: Spot
By: Daniel Congelliere
Easy and fast
It was so easy to upload the documents. It was super fast. I've had nothing but good experiences with this company.
Insurer: MetLife
By: Kaitlin
Very nice representative to talk to
The lady that helped me get signed up was terrific. She was so helpful. She gave me options to save me money which I was very appreciative for since I am a senior. I highly recommend her. Her name was Karley.
Insurer: Fetch
By: Carolyn Clement
My rep Megan Moehle was so helpful!
My rep Megan Moehle was so helpful!
Insurer: MetLife
By: Suzanne Ciotti
Ease of claim submissions and updates…
Ease of claim submissions and updates and responses from metlife are very efficient and seamless.
Insurer: MetLife
By: Aparnaa Koganti
GREAT COMPANY TO INSURE YOUR FUR FRIEND!
All the staff are very courteous and professional, as well as, knowledgeable. Every time I need to consult, ask a question, or file a claim, it's-answered or processed very quickly and correctly. I have nothing but positive remarks for Spot Pet Insurance. I'm so glad I found them and have and will recommend them to insure their fur friends.
Insurer: Spot
By: Michael