Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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This was my first claim and I was…
This was my first claim and I was expecting a worse experience or a straight denial. While I did have to submit more paperwork, the process completed within the time frame they quoted and the bills were covered as the plan stated.
Insurer: MetLife
By: Jared
I have (2) dogs now
I have (2) dogs now. And MetLife works with me every time ! They make putting in a claim easy. And refund comes fast Thank you
Insurer: MetLife
By: Debi k
Healthy Paws is easy to use
Healthy Paws is easy to use. I have recommended this insurance to other pet parents. Once my dog is seen and treated all I have to do is photograph the paid reciept and upload it into the app. Within a few days I have a refund sent to my account. The explanation of what is and is not covered it also sent to my email.
Insurer: Healthy Paws
By: customer
Good policy explanation
Amanda explained the policy very well. Also she explained how the enrollment process and the coverage. Answered my questions in regards to services like dental services. For example. She was also very pleasant and very personable.
Insurer: Fetch
By: E.V.S.
It was easy after it was explained to…
It was easy after it was explained to me how to do multiple pets.
Insurer: Nationwide
By: Cindy
Smooth process.
From my initial call to payment, everything went smoothly. I don't remember who I spoke to on my first call but she was extremely helpful and pleasant. After that, everything just moved along well.
Insurer: Fetch
By: Eric Gates
For first time users
For first time users, easy to use and instructions are clear. Definitely recommend to other animal parents. Process wasn’t long and kept it within the 2 week period!
Insurer: Fetch
By: Baylee
Fetch is great pet insurance
Fetch is really good at processing claims quickly & efficiently. The coverage we have for our dog covers so much, even more than we originally noted, such as dental cleanings. We are very pleased with your insurance. We have recommended your company to many of our dog owner friends.
Insurer: Fetch
By: Bridget