Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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The claim went smoothly after my best…
The claim went smoothly after my best friend passed. They sent their condolences and even called to check in my which was very nice.
Insurer: Spot
By: Jennifer
I communicated with Spot before our…
I communicated with Spot before our sweet girl's surgery and a representative spent a lot of time explaining everything to me and how it would all work to ensure I knew exactly what to do and expect. She even recommended I submit my estimate to have it reviewed beforehand to get an expectation of reimbursement. I submitted my claim on the 18th and it was approved and direct deposited by the 30th. It was exactly as I anticipated down to the penny. I was very pleased with my experience.
Insurer: Spot
By: Krystal
Super satisfied with spot
Super satisfied with spot. Both times I had emergencies they covered the claims and paid fairly quickly. Also when needed customer support the person was very helpful and friendly. Would 100% recommend
Insurer: Spot
By: Laryssa Spuldaro de Oliveira
Rosie was patient and thorough!!!!
Rosie was patient and thorough!!!!
Insurer: Nationwide
By: customerEllyn Olander
Easy claims!
They make filing. claim super easy and reimbursements are added quickly.
Insurer: Pets Best
By: Amy Rozman
The representative I spoke with…
The representative I spoke with explained everything and answered all my questions.
Insurer: Nationwide
By: Mary Brueckner
Very easy to sign up and do business…
Very easy to sign up and do business with. Great communication with follow up emails and phone calls
Insurer: Trupanion
By: Bob
I have had this policy for years
I have had this policy for years. The price has gone up over $500 dollars on a healthy young dog for the year. When I spoke with a representative they just save me a sales pitch. As a 25 year veteran in the veterinary world I asked them to stop. They just continued with their script. When I went to cancel the policy they again started with the sales pitches. I had to finally yell through the phone to get them to stop reading their script and just cancel the policy. Come to find out they charge you another month after you cancel per their policy. This company started out so great and have turned into a sales pitch that people can not afford.
Insurer: Fetch
By: Gerri
It's a great way to get complete…
It's a great way to get complete insurance online. No tedious conversations or long waits on the phone with an agent. Just answer questions on their website, and that's it—you get a recognized insurance policy.
Insurer: Sonnet
By: Mazen Alabed