Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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I recently enrolled both of my dogs
I recently enrolled both of my dogs, Otis and Lola, with Fetch Pet Insurance, and I had a wonderful experience. The representative who helped me, Amanda from Alabama, was absolutely delightful to speak with. She was warm, friendly, patient, and took the time to answer all of my questions without ever making me feel rushed. She explained everything clearly, which made the enrollment process easy and stress-free. Customer service like Amanda’s is becoming harder to find, and she made a great first impression of Fetch. If this is the kind of support they provide, I feel confident that I made the right decision for my dogs. Thank you, Amanda, for your kindness and professionalism. It was truly a pleasure speaking with you!
Insurer: Fetch Canada
By: Donna Richards
Very easy process to sign up an…
Very easy process to sign up an additional pet. We have been with your company 15+ years and are extremely happy.
Insurer: Nationwide
By: customer
Healthy Paws Experience
Our Basset had surgery to remove several growths and a vulvoplasty to correct a condition that was getting worst. The one thing I didn’t have to worry about was Healthy Paws. We have had insurance through them since we got her as a puppy. That is over 8 years. The insurance claim was filed on line by uploading the invoice and doctors notes. The Surgery was on June 24th and the claim was completed on the 26th.
Insurer: Healthy Paws
By: Barry VanHoose
Pet Insurance has been an excellent…
Pet Insurance has been an excellent choice for my pet. Their app is easy to navigate, and the reimbursement process is quick and hassle-free. Having this coverage has given me peace of mind, knowing I’m financially protected in case of unexpected emergencies. I highly recommend Pet Insurance to anyone who loves their pets and wants reliable financial protection for emergency veterinary care.
Insurer: Spot
By: Norielyn Perez
Healthy Paws has been great
Healthy Paws has been great. I previously had a policy for another pet with Trupanion; every claim was a hassle, often being denied, then appealed, and finally paid; sometimes this process took a couple of months. Twice this week, Healthy Paws paid claims the same day they were submitted.
Insurer: Healthy Paws
By: EB
First pet insurance claim for our family
I did have some issues uploading the necessary files. Although choosing the diagnosis was cumbersome. It would help if the list would be filtered when we start typing. But once they were uploaded everything went well.
Insurer: Fetch
By: Ronald
Great customer service
The customer service associate who took my call, Brianna, was great -- friendly, helpful, knowledgeable and explained everything really clearly and was able to resolve my question quickly and efficiently.
Insurer: Embrace
By: Mo
Pet Insurance is a MUST if you love your pets!!
When provided with the proper medical records and soap notes Healthy Paws was immediate to respond in processing my claim(s). Our dog had Bilateral TPLO surgery June 11th (BIG dollars), HP reimbursed 80% immediately after I filed the claim, less than 2 wks time, before end of June I was at the bank! They were amazingly quick. AND when I had questions they were quick to respond, professional and pleasant. HP was the best investment! They came highly recommended by our trainer Uncle Matty Margolis.
Insurer: Healthy Paws
By: JM
One claim processed many outstanding
One claim processed many outstanding No call backs as promised … hoping to resolve and get caught up
Insurer: Spot
By: sujata lalla reddy
Great price
Great price, easy to compare to other providers!
Insurer: Prudent Pet
By: Robert Steele