Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
Other Categories
Efficiency
Service was quick, friendly, and professional.
Insurer: Nationwide
By: customer
It was quick and easy to purchase pet…
It was quick and easy to purchase pet insurance for my dog.
Insurer: MetLife
By: Victoria
Ken was great and very helpful.
Ken was great and very helpful.
Insurer: Nationwide
By: customer
The agent was very nice and made the…
The agent was very nice and made the process easy and comfortable.
Insurer: Nationwide
By: Diana Gonzalez
I have been a customer for 11 years and…
I have been a customer for 11 years and have made 3 claims. Great customer service and timely reimbursements. I know the policy cost would increase yearly, but it is getting to be quite expensive for not using the insurance very much.
Insurer: Embrace
By: Natalie
Amanda a heart person superlative
Amanda Mello is a heart person personable confident and genuine A real animal person you’re lucky to have her on board thank you Amanda! Gladys P Thacher
Insurer: Fetch
By: Gladys T
Richard was helpful and patient
Richard was helpful and patient. He explained all details. Waited while I found my work I'd, explained next steps clearly. Very sweet and seems to really like animals. No pressure sale was great!
Insurer: Nationwide
By: Cecilia
Great customer experience on the phone…
Great customer experience on the phone with Rosie.
Insurer: Nationwide
By: customer