Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Great pet insurance
I have had this insurance for 14 years with two different dogs. They are very quick to reimburse medical bills. And the customer service is very helpful and pleasant to deal with. My only complaint is the rates go up 25% a year. It seems a little steep to me.
Insurer: Trupanion
By: Deborah
Bitter sweet rating
Bitter sweet rating, I have been with Embrace for quite a while now and have insured multiple pets through their assistance and recommended them for years! When talking to their staff they are always helpful and make sure my questions are answered. I have genuinely felt comfort knowing I had support when it came to my pets health. (Thank you Marisol!!!) Recently, however, I received a call from the company wanting to verify/discuss my account with an AI bot on the other line. Receiving that call honestly brings some concerns for me and distrust with the companies decisions now. I have a senior pet that is insured and after her passing I don’t know if I will consider re-insuring a future pet with the company. Again, the staff themselves have been absolutely amazing and always a pleasure to chat with but I’m unsure of the companies decision makers.
Insurer: Embrace
By: Fiona
Payment arrived.
We have not received our payment yet, however, I’m sure it takes a bit of time. Everyone I speak to is always helpful and polite. Our check arrived today. Very prompt. Thank you!
Insurer: Trupanion
By: Nancy Falcone
They make submitting a claim easy.The…
They make submitting a claim easy.The refund is very fast and the payment is on schedule.So i'm not being surprised at anytime.
Insurer: MetLife
By: customer
Long time policy holder
I have had Embrace pet insurance for over 8 years. I have found them very easy to work with throughout those years. I have been pleased with the reimbursement process.
Insurer: Embrace
By: W. Patricia
Everything goes smoothly
Everything goes smoothly. Five stars
Insurer: MetLife
By: customer
LOVE LOVE LOVE this pet insurance
There's not another company that comes close. Top notch to say the least. They are extremely fast at reimbursements, easy to submit your bills online. The entire process is super quick and easy. I will never go without pet insurance since discovering MetLife Pet. Thank you for your great service to your customers.
Insurer: MetLife
By: Kay
Awesome company sent out a check right…
Awesome company sent out a check right away 👍
Insurer: MetLife
By: customer
Claim denied - No explanation
Submitted a claim and got an email to check status. It says it was denied but there is no explanation as to why. Really has made me second guess having the policy and if I will continue it.
Insurer: MetLife
By: Sabrina Mathis
Leo The best Doggy
Everybody was so helpful and compassionate at the same time and getting things handled and you can tell they really care
Insurer: MetLife
By: Mike and Wendy and our dog Leo