Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Effortless
Really simple to submit a claim and assessment was quite fast. Breakdown of what’s being covered was easy to follow.
Insurer: Fetch
By: Ebony
Poor customer service
Policy is with Fetch. First time claim, policy purchased is for a $700 “Annual Deductible and a 90% reimbursement. . One claim with five invoices. I have been charged to date a deductible of $1049.88 deductible. After claim was processed I did an on line chat with Lisa to get the process for correction. Lisa was a human, she identified the error quickly. Then told me that a “reassessment form” needed to be filed which she would do and it would take 30 days. When questioned she indicated that that was the process. Thinking that that had to be incorrect I phoned, Mandy looked, identified the problem, verified that a reassessment form was completed and that it would be 30 days. Now I get mistakes happen, but 30 days to make a correction that was quickly identified by staff is unbelieveable. So they have $349.88 of my reimbursement for 30 days. So I ask myself, do they have so many errors that it takes them that long to give the customer the service they deserve.
I appreciate the communication from…
I appreciate the communication from Fetch. From the start of the submitted claim to the end, I receive both texts and emails along the process. If they need more information, an email is sent with clear instructions. I only wish that there would be a receipt sent after each monthly payment.
Insurer: Fetch
By: Lolo
Communicated what was missing from my…
Communicated what was missing from my claim to get it processed
Insurer: MetLife
By: customer
Trupanion always handles claims…
Trupanion always handles claims efficiently and with detailed responses. When c calling, staff is always courteous and knowledgeable
Insurer: Trupanion
By: Sandra frater
Great customer service- fast claim…fast claim
Great customer service- fast claim process
Insurer: Pets Best
By: Lauren B
Very quick response time without any…
Very quick response time without any hassles.
Insurer: Trupanion
By: Joseph
Pets Best is indeed the BEST
I am very pleased I chose Pets Best for health insurance for my 5 dogs. I thoroughly researched as many pet insurance complanies out there before deciding on Pets Best. Thus far, they have been great and exheede my expectations. Claims process is very easy and they keep you well informed of the process until it is complete. I recommend Pets Best to all my dog friends.
The process did not take long
The process did not take long. Very thorough and helpful.
Insurer: MetLife
By: Emily Guerrero