Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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For first time users
For first time users, easy to use and instructions are clear. Definitely recommend to other animal parents. Process wasn’t long and kept it within the 2 week period!
Insurer: Fetch
By: Baylee
Fetch is great pet insurance
Fetch is really good at processing claims quickly & efficiently. The coverage we have for our dog covers so much, even more than we originally noted, such as dental cleanings. We are very pleased with your insurance. We have recommended your company to many of our dog owner friends.
Insurer: Fetch
By: Bridget
I appreciate being able to speak to…
I appreciate being able to speak to kind and professional people who answer my questions And prompt processing of my claims
Insurer: Pumpkin
By: Deborah
Pet insure is a lifesaver financially
I’m so glad I have my pets insured through MetLife Pet. This year I had 3 pets who needed more than a routine check-up and two of them needed surgery. I got most of these expensive vet bills reimbursed through my pet insurance. MetLife Pet representatives are caring and very helpful.
Insurer: MetLife
By: Sarah Levanway
Service was quick and easy to upload…
Service was quick and easy to upload claim
Insurer: Pumpkin
By: Ruthann Shirley
MetLife insurance is easy to use and…
MetLife insurance is easy to use and makes it so easy to insure our dog. Highly recommend.
Insurer: MetLife
By: customer
CCL Surgery
Easy process to submit claims, and all handled in a timely manner making this situation a little less stressfull.
Insurer: Pets Best
By: Nelly
Great company with great customer service
Been with these guys for 4 or 5 years. Never any problems. If a refund is not in your account by 2 or 3 days give em a call they will take care of you.
Insurer: Embrace
By: michael coringrato