Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
Other Categories
Company is responsive most of the time
Company is responsive most of the time. Some claims get processed quicker than others. When I call in with a question, someone is always friendly and helpful.
Insurer: MetLife
By: Michelle
Great Customer Service
I've been using Nationwide Pet Insurance for a few years now. The customer service is great. Knowledgable, curteous, and willing to answer my questions without making me feel rushed to make my decision. I shopped some of the other pet insurance apps, and Nationwide is the best price and coverage for me and my 3 fur babies.
Insurer: Nationwide
By: Terri
Great customer service
Great customer service. Very prompt reimbursement.
Insurer: Fetch
By: Kathleen
10 out of 10
My claim was processed quickly and my customer service experience was a 10 out of 10.
Insurer: MetLife
By: Erma
In my experience
In my experience, the claims process with Pets Best has been slow and frustrating. They state that they respond to emails within 72 hours, but I have often waited several weeks for a reply. I have also been asked to provide additional documentation after submitting the information I already had available, which made the claims process feel unnecessarily complicated. Communication has been another challenge. Some of my emails were not answered, and I did not receive reminders before a claim was closed. When claims were denied, the explanations did not clearly identify the specific reason for the denial or what additional information might support an appeal. For my family, the process has required more time and follow-up than I expected. I have only one dog, and managing the claims has still been a significant administrative burden. Based on my experience, I would have difficulty recommending Pets Best to others looking for a straightforward claims process.
Insurer: Pets Best
By: AN
Great experience
I never had pet insurance before and I thought the process of submitting a claim would be pretty intense, but instead I found this to be straightforward and very easy. My claim was processed quickly with no issue. I’m very satisfied with SPOT and I would definitely recommend to anyone.
Insurer: Spot
By: Maria Jones
Last year I lost my job and had to…
Last year I lost my job and had to leave MetLife Pet insurance. When I was ready to obtain Pet insurance again, I shopped around with ALL pet insurance options, and came back to MetLife Pet; they are the most reasonable for what you get, SUPER FAST reimbursement and just a wonderful team! I know I made the right decision.
Insurer: MetLife
By: Amy Stewart
claim was processed so fast.
I couldn't believe how quickly my claim was processed. I think it was less than a week and I had my money. They sent the money directly to my CareCredit account because that's what I requested. I'm so impressed!
Insurer: Pets Best
By: terri
MetLife has been fantastic
MetLife has been fantastic. Every time I submit my pet’s receipts, the reimbursement shows up within 24 hours. It’s fast, easy, and gives me real peace of mind.
Insurer: MetLife
By: JR
Very difficult to submit with mobile app
Every time I submit claims individually whatever the review process is there is somebody that comes through it's not randomly generated by the computer and they start naming items and it gets very confusing because you know you've submitted something and it disappears and you end up resubmitting it and then I've had where they claim they don't have what they need but it's already submitted. And then they combine claims that shouldn't be combined because they're under another dog's name. The other concern is it appears that some of these representatives are working at home because you can hear children in the background. How is our information safe like that?
Insurer: MetLife
By: customer