Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Chad is an excellent employee, he gave me all the information I needed to have and he answered all my questions
Chad was very informative and really a nice guy. I had a lot of questions he answered every one of them He's great employee
Insurer: Nationwide
By: Joseph Verzy
Amanda was amazing and answered all my…
Amanda was amazing and answered all my questions quite thoroughly!
Insurer: Fetch
By: Cheryl smith
Very knowledgeable and friendly agents!
Both agents that I spoke to on the phone were very knowledgeable and friendly in helping me compare my current pet insurance versus Trupanion insurance for my 2 new dogs. I really like the lifetime deductible that does not reset every year, and I also like that at most vets you can use your reimbursement before you leave and not have to upload claims. It is really because of your knowledgeable agents that I chose to go with Trupanion over my current pet insurance. They were able to point out the differences between the two policies without making me feel pressured to choose Trupanion.
Insurer: Trupanion
By: Nikole Rogers
the app is easy to navigate to submit…
the app is easy to navigate to submit claims and see EOB's. However, I did not realize there was a 90 day time limit to submit claims, it was never mentioned previously that I recall.
Insurer: MetLife
By: customer
Too long to process claims
Too long to process claims. Long wait times on hold.
Insurer: Spot
By: Linda Svenson
Not sufficient value for the cost
After 7 years of being a paying customer of Embrace, the company jacked my dog's insurance from $1197 to $2352 with no change in deductible, % covered or total claims allowed. My dog is 11 years old , 12 pounds and very healthy. Since 2019 I have filed only 10 claims for her mostly concerning her teeth cleaning - all were minor claim payments. I received an email requesting that I contact Embrace for an explanation. Customer service offered me a new policy for ~$800 that didn't't cover any pre-existing conditions like a tooth that needed to be pulled during cleaning. They were obviously cutting older dogs from their membership. Even at $800, I don't feel that I am getting value for money. There are a lot of other pet insurance options.
Insurer: Embrace
By: Virginia Reck
The customer service is wonderful
The customer service is wonderful. They have been responsive and stir service is great.
Insurer: Nationwide
By: Vito Cicchetti
Trupanion has been an excellent medical…
Trupanion has been an excellent medical insurance provider for my dog. The veterinary clinic I took her accepted Trupanion, handled all the paperwork, and even submitted a pre-approval on my behalf. Once the claim was approved, I only had to pay my 10% portion of the bill. I’m extremely happy with the way Trupanion manages its medical coverage and claims process. The experience was smooth, efficient, and stress-free. I highly recommend Trupanion to any pet owner looking for reliable pet insurance.
Insurer: Trupanion
By: Rebecca
Thorough and simple
The customer service representative was very professional and thorough in explaining coverages and exclusions. The process was simple!
Insurer: Nationwide
By: Kenzi Siglow
Uploading the notes and invoices were a…
Uploading the notes and invoices were a bit challenging. They were sent as PDFs but was sent an email saying they were not. So I called up customer service and they directed me to an email in which to send again the notes and invoices. They received them. Customer service went step by step with me. That was very helpful. Once received they were reviewed and payment was scheduled right away. I was very pleased.
Insurer: MetLife
By: Eva Diaz