Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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Best insurance experience
My fur baby, Sassy had some very serious health issues which happened out of the blue leading to her losing her sight briefly. I had no thought of how expensive the treatment would be. I just wanted Sassy okay. Metlife showed up for us. As soon as I sent in the bills, I got my reimbursement. There was no pushback or making me jump through hoops. They made a terrible time not so bad.
Insurer: MetLife
By: Bertha Justice
Pets Best is my first pet health…
Pets Best is my first pet health insurance. When I first got it it seemed like it took forever to get reimbursed, like three weeks plus, but lately they are paying usually within seven days!!! I feel like my pets are well covered and I am grateful for the wellness coverage!
Insurer: Pets Best
By: Jeannette Ashleigh
I did not authorize any withdrawal from…
I did not authorize any withdrawal from my checking. All I wanted was to know if I could be qualified, and you put automatic withdrawal in. Please CANCEL IMMEDIATELY
Insurer: Nationwide
By: customer
This was my first claim and I was…
This was my first claim and I was expecting a worse experience or a straight denial. While I did have to submit more paperwork, the process completed within the time frame they quoted and the bills were covered as the plan stated.
Insurer: MetLife
By: Jared
I have (2) dogs now
I have (2) dogs now. And MetLife works with me every time ! They make putting in a claim easy. And refund comes fast Thank you
Insurer: MetLife
By: Debi k
Healthy Paws is easy to use
Healthy Paws is easy to use. I have recommended this insurance to other pet parents. Once my dog is seen and treated all I have to do is photograph the paid reciept and upload it into the app. Within a few days I have a refund sent to my account. The explanation of what is and is not covered it also sent to my email.
Insurer: Healthy Paws
By: customer
Good policy explanation
Amanda explained the policy very well. Also she explained how the enrollment process and the coverage. Answered my questions in regards to services like dental services. For example. She was also very pleasant and very personable.
Insurer: Fetch
By: E.V.S.
It was easy after it was explained to…
It was easy after it was explained to me how to do multiple pets.
Insurer: Nationwide
By: Cindy
Smooth process.
From my initial call to payment, everything went smoothly. I don't remember who I spoke to on my first call but she was extremely helpful and pleasant. After that, everything just moved along well.
Insurer: Fetch
By: Eric Gates