Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Pet Insurance is a MUST if you love your pets!!
When provided with the proper medical records and soap notes Healthy Paws was immediate to respond in processing my claim(s). Our dog had Bilateral TPLO surgery June 11th (BIG dollars), HP reimbursed 80% immediately after I filed the claim, less than 2 wks time, before end of June I was at the bank! They were amazingly quick. AND when I had questions they were quick to respond, professional and pleasant. HP was the best investment! They came highly recommended by our trainer Uncle Matty Margolis.
Insurer: Healthy Paws
By: JM
One claim processed many outstanding
One claim processed many outstanding No call backs as promised … hoping to resolve and get caught up
Insurer: Spot
By: sujata lalla reddy
Great price
Great price, easy to compare to other providers!
Insurer: Prudent Pet
By: Robert Steele
Easy to submit claim
Easy to submit claim. Payout done within a few days. No hassles.
Insurer: Pets Best
By: Glenn M
Good pet insurance overall, but the turnaround and payout times need improvement.
Overall, the service has been good. My pets’ medical bills are consistently covered, and the pricing is fair for two dogs. However, the claims process is quite slow, and refunds take longer than expected. Improving turnaround times would make the experience significantly better.
Insurer: Pets Best
By: John
Easy to use website and helpful
Easy to use website and helpful, courteous customer service.
Insurer: Spot
By: Rebecca Bethmann
Quick turn around time
Easy to file, easy to check status, quick turn around time
Insurer: MetLife
By: Tim
I was advised exactly what I needed to…
I was advised exactly what I needed to submit and it was easy to do. I was contacted with confirmation and told what to expect. The process was even quicker than stated and the results were clearly explained and were what I had expected
Insurer: Fetch
By: La Miradaian
Benson gives two paws up!
Everyone has always taken such good care of me, and my family appreciates the support and peace of mind that comes with knowing I'm covered when I need it most. The claims process has been straightforward, and the team has always been kind and helpful. It's reassuring to have people in our corner who care about keeping me happy and. healthy. Thank you for being there Trupanion, through every wag and adventure.
Insurer: Trupanion
By: Kathleen Smith
An issue resolved
I had an issue with the company, but it got resolved quickly thanks to July from the call center. Overall, a positive experience. Just a piece of advice - read the policy updates carefully ;)
Insurer: Spot
By: Olga Vovk