Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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Easy process to submit invoices
Easy process to submit invoices. When Lex had his two surgeries, there was quick response to the Surgery center for approval of coverage. Really like to communication about status of reimbursement .
Insurer: Trupanion
By: Debra And Rolf
Lovely folks to work with!
I appreciated that when I called with questions it was easy to reach someone and everyone was very friendly and helpful. I also appreciated how quickly my claims were resolved.
Insurer: Trupanion
By: Lynda
Quick and easy claim process
My dog needs allergy shots and they’re quite pricey. I submitted my bill and heard back on the claim within a day or two, and the entire process and payment was completed in about a week. Super happy!
Poor customer service...taking to long…
Poor customer service...taking to long to "review" alleged claims... not reading histories effectively... disqualifyng claims with no reason... bad bad bad....and did I say BAD?
Insurer: Embrace
By: Jose Hernandez
Timely reimbursement of any claims and…
Timely reimbursement of any claims and comfortable interactive experiences with customer care
Insurer: MetLife
By: customer
I’ve been very happy for 3 years
I’ve had pet’s best for 3 years and have been happy. The first year, the reimbursements took a little time which was fine. But they’ve sped up a lot which is even better. I insure 6 animals with them- 3 Belgian Malinois ranging in age from 5-13, a Belgian sheepdog (9), a Devon Rex (2) and a domestic shorthair cat (1). I plan to stick with them!
Insurer: Pets Best
By: Tara
Pets best
Pets best is properly name. Very reputable company. By my side keeping my baby well. I highly recommend them.
Pumpkin was GREAT!
Called insurance company after one of my cats needed vet treatment. They helped me file. The paperwork explained how to send the medical bills to them and within three days I received a great portion of the payment back direct deposit to my checking account. The young lady who helped me was very pleasant and the whole experience was pleasant thank you pumpkin.!
Insurer: Pumpkin
By: Lynn Privett
Daisy Mae
Daisy Mae has been insured with this company for 12 yrs and fortunately we haven’t had to use it. Daisy Mae has recently been diagnosed with significant heart and lung issues so I have started submitting claims. So far I am pleased with the process and the staff are helpful.
Insurer: Fetch
By: Janet Correa