Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Good turn around time on monthly reimbursement
This claim was for my girls enzymes. They are very fast at turning this claim around sometimes in 1 day no later than 2. What they need help with is how long it takes the moneg to get in my account. Sometimes almost a week after approval. I really appreciate how fast they turn around paying her enzymes.
Insurer: Pets Best
By: Rosa
Dan
Pets best has been an absolute nightmare. I would not recommend them to anyone. I feel scammed and ripped off. Do not use them.
My Cavalier King Charles Spaniel lost…
My Cavalier King Charles Spaniel lost his battle with lymphoma. The rep from Trupanion, with tears in her eyes too, helped me adjust due date for payment and cancellation date to avoid my being charged and needing to file for refund.
Insurer: Trupanion
By: Jill MacDougal
your rep was very knowledgeable and…
your rep was very knowledgeable and helpful
Insurer: ASPCA
By: Gary Crawford
Peace of Mind
I can’t say enough good things about ASPCA Pet Health Insurance. While you always hope you’ll never have to use pet insurance, having it has given me incredible peace of mind. The reimbursement process has been straightforward and reliable, and what really impressed me is that they covered my dog’s hydrotherapy as part of recovery. Knowing that I can focus on my pet’s health instead of worrying about unexpected veterinary bills has been invaluable.
Insurer: ASPCA
By: Kim Turgeon
Coverage that's worth every penny
Having a policy with Pets Best made it possible for us to make medical decisions for our dog focused only on what was best for her well-being. Without Pets Best on our side, we would have been in the uncomfortable situation of factoring cost of treatment into our decisions. When sharing our story with friends, I always emphasize that nothing we were doing for our dog would have been possible without pet insurance.
Best Pet Insurance
I had to put in a claim for my little Chihuahua. He ate raisin cookies. The claim was processed quickly!
Insurer: Pets Best
By: carol
Pets Best
Pets Best is easy to deal with. I feel that I chose the best coverage policy for my boy, I wish I’d done it sooner.
Insurer: Pets Best
By: Elisabeth
Number one no hassle insurance
Number one no hassle insurance. Pays claims quickly. Having a sick pet is stressful enough but knowing that you have healthy paws makes it one less thing to worry about especially in emergency situations with their Direct Pay which almost no other insurance companies do. Even filing a claim on the app is seamless and quick. If you're looking for a great insurance look no further this is it.
Insurer: Healthy Paws
By: Jeanette Bartels
Quick and speedy claims.
Bodie’s struggled with many health issues this year and Healthy Paws has been great about paying out our claims in a speedy manner. We appreciate being able to spend our time on our dog and not the insurance claims.
Insurer: Healthy Paws
By: Sayward Daley