Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Quick reliable service Simple easy…
Quick reliable service Simple easy to follow directions on claims Immediate feedback
Insurer: Fetch
By: Ann Ahearn Avitabile
Our questions were answered courteously…
Our questions were answered courteously and we were able to make an informed decision regarding the care for our little dog.
Insurer: Pumpkin
By: Terrance
Each time I called to check on a claim
Each time I called to check on a claim, or ask a question everyone was so helpful and easy to talk to. I appreciate all their help and consideration.
Insurer: Fetch
By: Ann
Very fast response time and great…
Very fast response time and great communication
Insurer: Pumpkin
By: Michael
Great communication with Customer…
Great communication with Customer Service. Answered all my questions and assisted me with filing a claim
Insurer: ASPCA
By: Rhonda Lands
I’m not completely happy
I’m not completely happy. It takes a long time to receive payment. I submitted 4 claims on 6/30 and the 3 smaller ones were reimbursed quickly. The 4th which is larger due to our annual teeth cleaning is still “processing.” The app is not user friendly either because you can’t type messages or narrative about your claims or requests for follow up. I literally have to type out a document and attach it instead of being able to access a text box like I’m doing right now to make this feedback comment on my service experience. Fortunately I hardly max out my payout allotments each year (means a healthy dog!) but my premiums go up drastically each year. Instead you add more “spend” allotment as a carry over. I’d rather the premium savings each month but when I’ve asked this I’ve not been welcomed with help.
Insurer: MetLife
By: customer
ASPCA BEST PET INURANCE
ASPCA BEST PET INURANCE. They are very fair with claims, have excellent customer service, a fantastic over the phone high priority/emergency assistance for pet issues, and the claim process is rather simple. They greatly ease the stressful times when a pet has gotten ill or hurt.
Insurer: ASPCA
By: Red
Michael was awesome!
Michael was professional, explained everything thoroughly, and addressed all my questions. Michael made the process quick and easy,
Insurer: Nationwide
By: Jennifer Sebastian
Avoid This Company
They automatically denied my dog's claim with no identified medical reason. Probably because there is not a legitimate reason for the denial. The claim appeal process is not easy, and it is not available in the app. They request 18 months of medical records before coverage began even though they already have the SOAP files for every vet visit your dog has had since adoption. They are basically trying to get you to drop the appeal. I suspect they plan to continue denying the coverage. They do not respond quickly to claims nor concerns. There is no way to cancel your policy on the app or website. There is no way to change your coverage to a lower deductible on the website nor app. They want you to call them because unlike reputable companies they seem to want to avoid a paper trail. They will not allow you to remove your payment method. My advice is to avoid this company.
Insurer: Pets Best
By: Alice