Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Easy and fast transaction
Easy to do a claim. Fast turn around. Been great company to work with!
Insurer: Spot
By: Mark Swenson
Great Customer service so far!
Great Customer service so far!
Insurer: Prudent Pet
By: Bruchon
Chargeback after my claim was approved
My claim was approved, but after the reimbursement was issued, the funds were unexpectedly taken back. As a result, I never actually received the reimbursement I was entitled to, and it caused significant financial problems for me. I contacted Spot by phone and was told I would receive a follow-up email, but I never did. I also sent an email myself and have still not received any response. The most disappointing part has not been the mistake itself, but the complete lack of communication. I have been left without answers while trying to recover money that was already approved and should have been paid to me. At this point, I had no choice but to file a formal complaint with the Washington State Office of the Insurance Commissioner.
Insurer: Spot
By: Victoria Chambers
The claims experience is a few dog years old.
The claims experience is prehistoric. When you submit a claim, there is a slow response and an audit of every claim. It's as though Fetch has never heard of the claims process nor how to modernize it. Suggestions are made, fall on deaf ears and never change.
Insurer: Fetch Canada
By: Christopher Dunlap
Immediate response to forwarded invoice.
Immediate response to forwarded invoice.
Insurer: Pumpkin
By: Lene K. Deul
You guys are so easy to work with when…
You guys are so easy to work with when filing a claim. I wish it covered more but was so extremely helpful because my Lily had to go to ER. You approved right away and the hospital said you got right back to them. I have already recommended to my friends to use you
Insurer: Trupanion
By: Lisa
Spot is so quick and efficient with…
Spot is so quick and efficient with billing and reimbursement. I wish human insurance was this amazingly easy. Everyone we know with a fur baby, we recommend Spot. Thank you for being Spot on!
Insurer: Spot
By: Eligio Hernandez
Quick turnaround
My insurance claim was processed and approved very quickly. I was really impressed with how easy it was to submit my claim and how fast we were reimbursed. We had a very stressful emergency vet situation and I'm so grateful the insurance process was so smooth and simple.
Lock you in at low price and then scam you with higher prices and lower payout when pet is older
All the reviews here are from people whose dogs are in the pre rug-pull age. Healthy paws is a scam. They lock your young (and healthy) pets into a 7 year cycle of paying premiums - then as soon as the pet hits 7, premiums will jump sharply, and coverage disappears - and you have no choice My premium started at maybe $40 a month, and is now $230 after paying easily $15k or more in premiums. Coverage was 90 percent reimbursement and was changed to 70 (no choice given). They know older pets won't find insurance elsewhere if you shop. So they eat up years of premium, and screw you over when your pet no longer has a choice of price shopping. This used to be a standalone company I think, then bought by "big business" and enshittified. Do not buy from these big businesses scammers, they care only about stock prices and profits.
Insurer: Healthy Paws
By: Disgruntled customer