Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Fast and Friendly support
We have been very pleased with the support, the quick approval to claims and the friendly customer service. We have already recommended Embrace Pet Insurance to others. We have our 2 yorkies insured and one has an upcoming surgery that will be covered. It makes it a lot easier to proceed with care for your pet when you have "help" covering the costs.
Insurer: Embrace
By: Julie
Fast at answering my questions
Fast at answering my questions. Plus fast in reimbursing and processing my claim.
Insurer: Fetch
By: Anna
The gentleman I spoke with was very…
The gentleman I spoke with was very open and honest with the explanation of coverage and cost. I have never bought pet insurance for my pets in the past. I have read “a lot” about bad experiences with pet Insurances declining claims, due to “preexisting issues” I received an email from Trupanion that my boy has “no preexisting issues”. It does put my mind at ease knowing that, (hopefully never), a serious issue arises with my boy, I will have insurance to deal with it. Thank you
Insurer: Trupanion
By: Nancy
Effortless
Really simple to submit a claim and assessment was quite fast. Breakdown of what’s being covered was easy to follow.
Insurer: Fetch
By: Ebony
Poor customer service
Policy is with Fetch. First time claim, policy purchased is for a $700 “Annual Deductible and a 90% reimbursement. . One claim with five invoices. I have been charged to date a deductible of $1049.88 deductible. After claim was processed I did an on line chat with Lisa to get the process for correction. Lisa was a human, she identified the error quickly. Then told me that a “reassessment form” needed to be filed which she would do and it would take 30 days. When questioned she indicated that that was the process. Thinking that that had to be incorrect I phoned, Mandy looked, identified the problem, verified that a reassessment form was completed and that it would be 30 days. Now I get mistakes happen, but 30 days to make a correction that was quickly identified by staff is unbelieveable. So they have $349.88 of my reimbursement for 30 days. So I ask myself, do they have so many errors that it takes them that long to give the customer the service they deserve.
I appreciate the communication from…
I appreciate the communication from Fetch. From the start of the submitted claim to the end, I receive both texts and emails along the process. If they need more information, an email is sent with clear instructions. I only wish that there would be a receipt sent after each monthly payment.
Insurer: Fetch
By: Lolo
Communicated what was missing from my…
Communicated what was missing from my claim to get it processed
Insurer: MetLife
By: customer
Trupanion always handles claims…
Trupanion always handles claims efficiently and with detailed responses. When c calling, staff is always courteous and knowledgeable
Insurer: Trupanion
By: Sandra frater
Great customer service- fast claim…fast claim
Great customer service- fast claim process
Insurer: Pets Best
By: Lauren B