Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
Other Categories
claim was processed so fast.
I couldn't believe how quickly my claim was processed. I think it was less than a week and I had my money. They sent the money directly to my CareCredit account because that's what I requested. I'm so impressed!
Insurer: Pets Best
By: terri
MetLife has been fantastic
MetLife has been fantastic. Every time I submit my pet’s receipts, the reimbursement shows up within 24 hours. It’s fast, easy, and gives me real peace of mind.
Insurer: MetLife
By: JR
Very difficult to submit with mobile app
Every time I submit claims individually whatever the review process is there is somebody that comes through it's not randomly generated by the computer and they start naming items and it gets very confusing because you know you've submitted something and it disappears and you end up resubmitting it and then I've had where they claim they don't have what they need but it's already submitted. And then they combine claims that shouldn't be combined because they're under another dog's name. The other concern is it appears that some of these representatives are working at home because you can hear children in the background. How is our information safe like that?
Insurer: MetLife
By: customer
Customer CARE
My representative, Jeff, was incredibly helpful. He listened to my needs and guided me to a plan that perfectly suited those needs. He was knowledgeable, efficient, and professional. I couldn't have asked for better customer care-- not just customer service-- customer CARE!
Insurer: Embrace
By: Dawn Hibbler
Healthy PAWS has been a great pet…
Healthy PAWS has been a great pet insurance company to deal with, they have been very responsive concerning claims. They typically reimburse you within 1 to 3 days of filing your claim. I have two dogs currently insured through healthy paws, and I would highly recommend them.
Insurer: Healthy Paws
By: Holly Hale
Helpful and kind representative
The Embrace representative was very kind and helpful throughout my policy renewal process.
Insurer: Embrace
By: Laura
Bad customer service
My first claim, there were five invoices, the total claim was $1392.59. The policy I bought was “Annual” deduction $700.00, 90% . Fetch staff charged $1049.88, when I did the online chat with a human Lisa told me she saw the error, but she has to file a reassessment form and it will take 30 days for a correction. I then phoned and was informed that that information was correct. Even though she saw the error, and said she saw that the form had been filed it would take 30 days to get corrected. That is ridiculous. I was not upset about the error. Mistakes are made, but taking 30 days to make a correction is in my opinion incorrigible. Shame on Fetch. I am pretty sure that they would not pay a claim if I made my premium 30 days late.
Insurer: Fetch
By: Debra Belmore
Amazing!
So easy and fast for amazing coverage
Insurer: Adoro
By: Evelyn
Great Insurance!
Having MetLife pet insurance for my 3 fur babies is a great insurance to have. I appreciate the reimbursements, after taking them to the vets. The customer service is wonderful. I highly recommend MetLife pets for your fur babies.
Insurer: MetLife
By: Jennifer Hastings Wolfrom
Super easy to enroll and make a claim
Super easy to enroll and make a claim, seamless process!
Insurer: MetLife
By: Abby