Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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I am super happy with this company
I am super happy with this company, I never wonder what the status is with my claim because they update frequently. Totally recommend them.
Insurer: Healthy Paws
By: christy willis
Chloe's Owner
I have had Pets Best for years. It is easy to use from the submission of the claim to reimbursement. I would recommend it for Illness and Injury because it adds assurance if your pet gets sick or injured. It provides peace of mind.
Always have peace of mind
I recently had an issue with Brigitte having issues with mobility, and not once that I have to question the care that my vet could provide because I have peace of mind that I'm covered by Pets Best. Not only is she covered but so are my other two dogs. They are always efficient, caring and answer any questions that I have. Thank you for allowing me to care for my animals without having to worry about the cost.
Pumpkin is remarkable
Pumpkin is a wonderful choice for your pets insurance. They have unparalleled customer service, and work faster than you could ever imagine. Our last claim was paid to use within 7 minutes of submitting it!!! Absolutely unbelievable service, and this was on a Sunday no less!
Insurer: Pumpkin
By: Max
The easy enrollment and great customer…
The easy enrollment and great customer service.
Insurer: Trupanion
By: John
After researching other pet insurance…my decision was with Fetch
After researching other pet insurance for my dog, Ziggy, I decided to insure Ziggy with Fetch. I called last week, July 1, 2026 and spoke with the agent that answered my call and questions that I had concerning costs and coverages. I spoke with a very nice and friendly Pet Advisor from Wyoming, Megan Hampton. She answered all my questions and was never pushy or intimidating. After our conversation, I informed her that I was also considering another insurance co and would do some more research. Today, July 8, I called the phone number that I was connected with last week. I asked the person that answered if he could transfer me to Megan and he was very accommodating. After a few more questions that were answered, I informed Megan that I would like to insure Ziggy with Fetch. She emailed me all the pertinent info I would need to get his coverage started. Thank you Megan for your patience, knowledge, and kindness during this process!
Insurer: Fetch
By: Lila Moses
Amanda's great follow up service
Amanda was great and her follow up service was fantastic!
Insurer: Fetch Canada
By: Parveen Kaith
Honestly
Honestly, I’m very happy about healthy paws support. They are sending the money back very fast and this makes me relieves the s. I totally trust in this insurance
Insurer: Healthy Paws
By: Raylyn Pliopa
Unable to connect with a human when in…
Unable to connect with a human when in need of claim result consultation. Last two claims were both several hundred dollars and only received $5 and $10 respectively as reimbursements for Sheka and Blue (cats). My wife is Theresa Quinones 408-307-2080 owns the account and I pay the premiums. We very much NEED understandable explanation as to why these claims are resulting in this manner. I am very disturbed with this experience so far and would like to discuss before I submit my experiences to trustpilot, yelp, etc. Please dont force me to execute as I am VERY good at it. My wife deserves a human support to help her understand why you are NOT properly handling our coverage.
Insurer: Fetch
By: Antonio Quinones