Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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So helpful
So helpful! Our claims were processed so quickly and we were able to focus on our sick dog instead of worrying about the emergency veterinary hospital bills.
Insurer: Healthy Paws
By: CM Wilson
Todd was in incredible!
Todd was in incredible! Great explanation. Everything was clear, concise, and efficient!
Insurer: Nationwide
By: Nick R
So easy to use web site for a claim
So easy to use web site for a claim Am so happy to have insurance to help with pet bills. Thank you for the great customer service
Insurer: Pumpkin
By: customer
Great service and fast claim processing…
Great service and fast claim processing as always!!! Thank you so much!
Insurer: MetLife
By: Georgi Georgiev
Claim for chronic medication
My dog has allergies and takes a daily medication. Whenever his medication is refilled it is easy to submit a claim using the app. Not only is there quick turnaround with the claim review but also with the direct deposit of my refund.
Insurer: MetLife
By: customer
Claim
I put my my claims in and they were quick to get back to me. I also got my money back quick. This is so worth it for me and my little fur baby. Great experience
Insurer: Pumpkin
By: mercedes
Quick reimbursement and no hassle
Quick reimbursement and no hassle
Insurer: MetLife
By: NABIL GHARBIEH
The Sales Agent Richard was great
The Sales Agent Richard was great, really knows your products and options, he was patient with a good personality. Richard gave good real world advise, and was able to use the information from my lapsed policy which saved time, a true professional.
Insurer: Nationwide
By: customer
I only complaint I have is that the website is down alot
I only complaint I have is that the website is always down when I need to review policy. Your staff was kind enough to send the documents I needed to my email. Other wise so far everything has been good. I have not submitted any claims yet. When I do I hope I will not have problems or rejections. I had to fight to have most of my vet bill paid by Nationwide because they were not reviewing documents. Just rubber stamping them. In the end I have to make numerous call and send documents to them 3 times. Finally I got some with a heart to look them over and they paid according to the policy. In the End, My dear Gracie passed away. It was a very stressful time. I hope I do not have to fight to have my bills paid per the policy. I'm putting my trust in this company. I hope I don't get burned.
Insurer: Embrace
By: JA
Your customer service representatives…
Your customer service representatives are all amazing so far. I can tell you must treat them well and am happy to be purchasing a policy from a company with seemingly happy employees for once!
Insurer: Fetch
By: Amanda Traster