Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
Other Categories
I liked how I was explained everything…
I liked how I was explained everything the insurance has to offer!
Insurer: Nationwide
By: Dawna L Jones
I truly appreciate the coverage BUT
I truly appreciate the coverage, however, Customer Care I couldn’t understand because of the accent. When I want something as important as my pets insurance, I should be able to understand your agent. I also was told someone would call me regarding updating my plan and I have not heard anything.
Insurer: Healthy Paws
By: Tammy Corkum
Ken is the man
Ken explained the policy very well, was very patient while onboarding my 5 pets, and answered any outstanding questions I had clearly.
Insurer: Nationwide
By: Aion Chui
Timely processing of claims
good customer support that will listen to you and provide a good advice
Insurer: Spot Canada
By: SAMIA Aboshahla
Customer service has greatly declined…
Customer service has greatly declined in the last few years, they used to be great but now they have outsourced their call center and often times you get someone who is not familiar with animal health, etc. I am cancelling my policies with them, it's too hard to get an answer. Rates continue to go up and they are reducing coverage. There are plenty of other 5 star insurance companies with far better reviews and customer service.
Insurer: Healthy Paws
By: Cat
Friendly customer service willing to…
Friendly customer service willing to help thanks.
Insurer: Nationwide
By: ANDREW
Joshua Sabado was very helpful and…
Joshua Sabado was very helpful and addressed all my concerns.
Insurer: Fetch
By: Deborah Eskedahl
Great service and professionalism
Great service and professionalism
Insurer: Spot
By: R. M.
Amanda was great!
Amanda was great. Very thorough, attentive, pleasant to speak with, charming and friendly. She was very quick and helpful providing additional information.
Insurer: Fetch Canada
By: Danica Loncar