Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
Other Categories
Michael was awesome!
Michael was professional, explained everything thoroughly, and addressed all my questions. Michael made the process quick and easy,
Insurer: Nationwide
By: Jennifer Sebastian
Avoid This Company
They automatically denied my dog's claim with no identified medical reason. Probably because there is not a legitimate reason for the denial. The claim appeal process is not easy, and it is not available in the app. They request 18 months of medical records before coverage began even though they already have the SOAP files for every vet visit your dog has had since adoption. They are basically trying to get you to drop the appeal. I suspect they plan to continue denying the coverage. They do not respond quickly to claims nor concerns. There is no way to cancel your policy on the app or website. There is no way to change your coverage to a lower deductible on the website nor app. They want you to call them because unlike reputable companies they seem to want to avoid a paper trail. They will not allow you to remove your payment method. My advice is to avoid this company.
Insurer: Pets Best
By: Alice
Good turn around time on monthly reimbursement
This claim was for my girls enzymes. They are very fast at turning this claim around sometimes in 1 day no later than 2. What they need help with is how long it takes the moneg to get in my account. Sometimes almost a week after approval. I really appreciate how fast they turn around paying her enzymes.
Insurer: Pets Best
By: Rosa
Dan
Pets best has been an absolute nightmare. I would not recommend them to anyone. I feel scammed and ripped off. Do not use them.
My Cavalier King Charles Spaniel lost…
My Cavalier King Charles Spaniel lost his battle with lymphoma. The rep from Trupanion, with tears in her eyes too, helped me adjust due date for payment and cancellation date to avoid my being charged and needing to file for refund.
Insurer: Trupanion
By: Jill MacDougal
your rep was very knowledgeable and…
your rep was very knowledgeable and helpful
Insurer: ASPCA
By: Gary Crawford
Peace of Mind
I can’t say enough good things about ASPCA Pet Health Insurance. While you always hope you’ll never have to use pet insurance, having it has given me incredible peace of mind. The reimbursement process has been straightforward and reliable, and what really impressed me is that they covered my dog’s hydrotherapy as part of recovery. Knowing that I can focus on my pet’s health instead of worrying about unexpected veterinary bills has been invaluable.
Insurer: ASPCA
By: Kim Turgeon
Coverage that's worth every penny
Having a policy with Pets Best made it possible for us to make medical decisions for our dog focused only on what was best for her well-being. Without Pets Best on our side, we would have been in the uncomfortable situation of factoring cost of treatment into our decisions. When sharing our story with friends, I always emphasize that nothing we were doing for our dog would have been possible without pet insurance.