Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Extremely nice agent
I filed a claim, and 50% was paid very quickly. The agent I spoke to on the phone was extremely nice, but I accidentally gave him a low grade on the post-call survey. I meant to give him a 5 but gave him a 1.
Insurer: Spot
By: DCW Tarzana
Very easy to open claims and reach…
Very easy to open claims and reach humans when you call. Excellent customer service!
Insurer: MetLife
By: customer
Very user friendly
Very user friendly, quick response and refund, I think your company is TERRIFIC and recommend you to everyone. Thank you for helping me care for my beautiful 180 pound leonberger Oliver
Insurer: Trupanion
By: Linda
I purchased the Pet insurance to cover…
I purchased the Pet insurance to cover having to take him for a wellness check within 48 hours of purchasing him. This is my first experience of getting my new fur baby and no one walked me through all the details of what I should do and not do regarding getting him checked out because it was expensive to have purchased and to pay out of pocket for a wellness check within 48 period it was very confusing and I felt overwhelmed after trying to submit the reimbursement for my expenses for the wellness checks and the follow ups I had only had him for 2 days. To learn that none of my claims were not paid it is a waste of money what am I paying a monthly subscription for if I’m not going to be reimbursed for my out of pocket I’m paying twice that doesn’t seem right. Just being honest this is all new to me I never received a call back when I tried to get help with understanding what Pumpkin really does and the true benefit of what I’m paying for. Thanks
Insurer: Pumpkin
By: Confused
Excellent Customer Care
We have insured our two dogs, Nugget and Lilly, since 2022. Our claims have always been processed quickly and any time we have contacted customer support, they have been very helpful. Most recently. a claim was initially denied for a pre-existing condition. When I called to explain that the condition was diagnosed after coverage started, they re-submitted and paid the claim. I’m very happy with MetLife and would highly recommend to anyone with a pet.
Insurer: MetLife
By: Pam Swanstrom
Wonderful company
Wonderful company. Very friendly and helpful customer service. Covered my cats expenses. Big relief. It was very expensive bill. Wow, a company who does what they say will do.
Insurer: Spot
By: Candace
Brooke is amazing!
Brooke is knowledgeable, approachable, and efficient! Love working with her!
Insurer: Prudent Pet
By: monica.nairnoutlook.com
I love your service
I love your service! I always have peace of mind with my pets healthcare.
Insurer: Trupanion
By: Sandy Conway
I would not recommend to anyone!
The most frustrating pet insurance I've ever had! Their selling point is that claims are supposed to be easy to process and that could not be farther from the truth. My dog has 2 pre-existing medical conditions. He had them when I started my previous 2 pet insurance policies from other providers. Both previous providers gave me a written list of his pre-existing conditions so I was clear about what would and would not be covered when making claims. After my very first claim was denied based on a pre-existing condition I asked them for a list of all the pre-existing conditions they had for my dog based on the medical records I provided and they told me they cannot give me that. What?! They said each and every time I file a claim someone is manually reviewing his 11+ years of medical history (no wonder it takes them WEEKS to even look at a claim!). And now every review a claim is subjective as different reviewers may have different opinions about his medical history. Or worse, just have no idea how to read medical records and claim that my dog was diagnosed with a condition that the notes actually say the doctor was RULING OUT! So unbelievably frustrating! Additionally they are constantly requesting new medical records even through they have my dogs full history. With my last 2 pet insurance plans all I ever needed to provide was an itemized invoice from my visit. Spot will not process a single claim without the detailed medical notes from every single visit, which leads to even longer delays in processing. Switching to Spot was one of the worst decisions I've ever made. I would not recommend them to anyone!
Insurer: Spot
By: Sondra Riehart
Great customer service and support
Great customer service and support, staff is very informative and helpful when asking for help for your pet needs
Insurer: Nationwide
By: customer