Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Spot is so quick and efficient with…
Spot is so quick and efficient with billing and reimbursement. I wish human insurance was this amazingly easy. Everyone we know with a fur baby, we recommend Spot. Thank you for being Spot on!
Insurer: Spot
By: Eligio Hernandez
Quick turnaround
My insurance claim was processed and approved very quickly. I was really impressed with how easy it was to submit my claim and how fast we were reimbursed. We had a very stressful emergency vet situation and I'm so grateful the insurance process was so smooth and simple.
Lock you in at low price and then scam you with higher prices and lower payout when pet is older
All the reviews here are from people whose dogs are in the pre rug-pull age. Healthy paws is a scam. They lock your young (and healthy) pets into a 7 year cycle of paying premiums - then as soon as the pet hits 7, premiums will jump sharply, and coverage disappears - and you have no choice My premium started at maybe $40 a month, and is now $230 after paying easily $15k or more in premiums. Coverage was 90 percent reimbursement and was changed to 70 (no choice given). They know older pets won't find insurance elsewhere if you shop. So they eat up years of premium, and screw you over when your pet no longer has a choice of price shopping. This used to be a standalone company I think, then bought by "big business" and enshittified. Do not buy from these big businesses scammers, they care only about stock prices and profits.
Insurer: Healthy Paws
By: Disgruntled customer
Time and awareness of customer needs.
Time and awareness of customer needs.
Insurer: MetLife
By: Jason
excellent service..
excellent service... Better than all other pet insurance companies!!!
Insurer: MetLife
By: Dell Trimble
Very patient and helpful!
Quick to respond and answered all of my questions! Amanda was very professional, helpful and patient throughout the process!
Insurer: Fetch
By: Kayla Baker
Contact with Embrace has been excellent…
Contact with Embrace has been excellent for close to 20 years (have had multiple dogs over those years). There have not been any disputes or non-coverages. We have been treated well.
Insurer: Embrace
By: David M
John was,really helpful
John was,really helpful, explained everything to me..
Insurer: Nationwide
By: customerTinisha Eusebio
Nahum was knowledgeable and truly…
Nahum was knowledgeable and truly cared! Hands down a great experience working with such an amazing young man!
Insurer: Nationwide
By: Kristy
Emergency Surgery for Senior dog
My dog has been insured with Pets Best a few years...before this we had another insurer through my job. Her premiums did go up after the age of 8 but I figured that was very acceptable. I honestly considered dropping coverage because she turned 10 and had never needed any major medical. Well about 12 days ago at 6am we get up and she is totally lethargic, not stable and can't keep her legs under her. This is a complete shock and I could not figure out what happened. I rush her into Vet and her blood pressure is crazy low...they find a small internal bleed and see a mass on the scan. She was kept all day on IV to bring her BP into a safe zone/stable. The next evening I took her for surgery to remove the mass and her spleen. The Vet said it was a 20% chance benign and most likely she wouldn't have much time left with or without the surgery. We did it anyway. My baby has made it and that huge mass was not the aggressive cancer they thought! Her biopsy came back looking pretty good-and I am so grateful for this insurance. I submitted the claim and had a fully detailed breakdown within 5 business days. The refund was approximately 85% of my total cost and it was paid within 10 days of her surgery. This is better than my $800/m Blue Cross coverage. And much faster. I really want to thank Pets Best for making an extremely stressful and emotional time so much easier. I plan to enjoy spoiling my baby rotten a few more years and we are keeping this insurance!" 100%