Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
Other Categories
It was so easy
It was easy - everything that I would’ve had questions on was right there in the links provided. Seamless purchase. Thank you.
Insurer: Nationwide
By: rocki.tt
Great service and good responsive…
Great service and good responsive payment. Thanks
Insurer: MetLife
By: Loyd
Timely review of claims and payment…
Timely review of claims and payment submissions along with excellent customer service
Insurer: MetLife
By: Latoya Beatty
The claims process is HORRIBLE
The claims process is HORRIBLE. I am still trying to sort out claims and need to be on top of everything. I wish i never switched companies. Your customer service dept is amazing but your claims is awful
Insurer: MetLife
By: Ciara Irace
10/10 would (and have!) recommend
We have had an amazing experience with MetLife Pet Insurance!! It brought us so much peace of mind to know that we had the coverage to get the care our puppy needed. I can't imagine if we had to make decisions about his care without the financial peace of mind that our pet insurance policy brought to us. Filling out the claim was easy and painless, and the decision and reimbursement was timely and efficient. We are truly so grateful and have recommended MetLife Pet Insurance to many people since our recent scare! Our puppy is thriving and we are so grateful.
Insurer: MetLife
By: Blue's Mom
A very pleasant first experience
Aileen was friendly, patient, and explained the coverage (and costs) extremely well. She did a terrific job. We look forward to doing business with Fetch Pet Insurance.
Insurer: Fetch
By: Doug Baldelli
Todd called me at my scheduled time
Todd called me at my scheduled time. I wasn’t able to pick up initially. He called me back a bit later to follow up and completed the process of recovering my old account and initiating a new policy quickly and seamlessly. That’s what purchasing insurance is supposed to feel like, stress free! Highly recommend Nationwide and their call support team. You actually get to speak to a real person!
Insurer: Nationwide
By: W.Ann
Great Service
Very informative, Very easy to work with, and customer focused. Great overall service
Insurer: Trupanion
By: Steve Wyatt
Fabulous interaction and experience
Ken was an amazing person to work with to update insurance for one existing pet and add a new pet. He answered all my questions thoroughly and provided excellent customer service!
Insurer: Nationwide
By: Lisa W