Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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AWESOME JOB YOU WHERE SO INTELLIGENT…
AWESOME JOB YOU WHERE SO INTELLIGENT AND FRIENDLY.
Insurer: Fetch
By: ROBERT KALINKO
Jeremy was a wonderful agent to work…
Jeremy was a wonderful agent to work with.
Insurer: Nationwide
By: customer
Customer service was excellent.
Customer service was excellent.
Insurer: Nationwide
By: customer
Rep was professional
Rep was professional, knowledgeable and friendly
Insurer: Nationwide
By: customer
I submitted my first claim and within…
I submitted my first claim and within 10 days it was approved and the money was deposited in my account. Great service! So thankful I chose to purchase pet insurance through Fetch
Insurer: Fetch
By: Kelli
I am not happy so far
I am not happy so far. I submitted my first claim in November 2025 for surgery for a testicle that did not descend. They claimed it was a routine neuter and so was not covered. irritating but i guess i understand. i then had more issues with my cat so submitted several visits about 6 month later in April.. it's been a month so i logged on to get an update and its saying that they are still waiting on medical records. i called to follow up and it says its a 40 min wait. i logged in to check my policy more in depth and it looks like i "opted out" of perscription and exam fees. I dont even remember this being an option when I signed up! its like nothing is covered!! if you want the bare minimum coverage, a 50% chance of being covered when need, and 0 customer support, choose Embrace.
Insurer: Embrace
By: D S
Great customer service, fair pricing for adult/senior large breed dog
Incredible, empathetic, quick response customer service. We just switched over from Healthy Paws (after 8 years, and a surprise doubling of our monthly rates)… and have been impressed and happy so far! So glad we found PP through PIPA pet insurance marketplace (and they donate back to support dog rescues and shelters)
Insurer: Prudent Pet
By: KLD
i have really enjoyed having my 3 (now…
i have really enjoyed having my 3 (now 4th) dog on nationwide. easy to use, easy to call, etc!
Insurer: Nationwide
By: customer
Claim Processing Challenges and Extraordinary Annual Premium Increases
I have had Healthy Paws pet insurance for my two dogs since they were 12 weeks old. They are now 11 1/2 and 9 1/2 years old. They're very healthy dogs and have had virtually no claims their entire lives. Two months ago, my 11 year old had a wellness exam and his bloodwork had anomalies. The vet recommended x-rays followed by a visit to a surgeon, an ultrasound and a biopsy. Healthy Paws paid the initial claims related to these procedures, up to the $1,000 deductible I have, but now all of a sudden have demanded my dog's vet records since he joined my family 11 years ago! This is to cover the cost of the latest ultrasound and biopsy. When I questioned how this makes sense given the company has already approved claims for this same issue and already have the records documenting when the issue was first detected, I get a response that doesn't address my points and merely reiterating the demand for all records. I find this particularly outrageous, especially given the astronomical premium increases the company regularly imposes. I have literally spent thousands of dollars on premiums with Healthy Paws and am now stuck with the company, sadly. And now the company is slow-walking and imposing obstacles seemingly trying to deny the latest claim (which is roughly $550, though it's already approved claims totaling $1000 (conveniently my deductible) for the same issue. It appears now that I've met the deductible and it's time to start paying 70% of my claims, the company is resisting approving additional claims. When I adopt another dog, I will definitely be shopping for a different pet insurer. I do not recommend Healthy Paws for anyone shopping for pet insurance.
Insurer: Healthy Paws
By: Bob M