Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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DO NOT TRUST- very slow at responding and refuse to pay
DO NOT TRUST! They will find million excuses not to pay and blame pre-existing conditions even without actual proof. Extremely disappointing and frustrating experience. My claim was denied based on broad, generalized statements rather than a clear explanation supported by the actual veterinary records. I repeatedly asked the company to identify the evidence supporting its denial of each procedure, but those questions were never answered. Consumers deserve claim decisions that are transparent, evidence-based, and fully explained. I did not receive that. Also EXTREMELY long time to receive a response (months) but mostly there is ZERO response at all until you email/call multiple times. As for their ASPCA support: tiny, just for shows. This is an insurance company, not a "let's help animals" company.
Insurer: ASPCA
By: C P
Trupanion is amazing
Trupanion is amazing. Their customer service is best in class. They make the claims process so easy and are very straightforward on the reimbursements.
Insurer: Trupanion
By: Rachel
Nadine was so helpful and kind
Nadine was so helpful and kind. Thank you so much for amazing service. She used Obi’s name and was genuinely a pleasure to sign up with. Thanks again Matt & Obi
Insurer: Fetch Canada
By: Matt & Obi
Pets Bests Came Through for Us
Earlier this year, our dog was diagnosed with a torn CCL, requiring surgery. Our vet provided us with a detailed proposed cost. The surgery went great. The preop, surgery and post op costs were all covered by Pets Bests. Our 4 claims were approved quickly and the funds received almost as quickly.
Spot Pet Insurance is spot on!
It took my dog getting sick to realize what a jewel we have in Spot Pet Insurance. Every claim that I filed was acted upon promptly and I received the compensation that I expected. There was 1 claim that was not fully paid at first, but after I called and explained the situation, that claim was reopened and compensation was paid. I hope I never have to use this insurance again, but am so glad that we have it.
Insurer: Spot
By: GS
Aileen Andino was AMAZING
Aileen Andino was AMAZING! She answered every question with no problem at all! Very kind, courteous, extremely knowledgeable and very professional!! Such a pleasure to work with!! I’m a retired Airline Customer Service Supervisor WOW! Wish I had her on my team!! You are Blessed to have her!! Thank you Aileen!! Little Chase is my 4th dog to be insured with you… my only frustration with you company is that you double my Premium for Bella for this year and forced us to go to a 1500.00 deductible or not have insurance…
Insurer: Fetch
By: Elena S
Do not recommend
Was told claim process was 3-5 days when I signed up in January. Then when I had to take my cat to vet in April I submitted claim waited months only to be denied. When I called they said it was because they needed all vet records (which they have) and first claim takes longer. Was told it would be "pushed to the top of the pile" and now it's July 10th and can't even get a response to email sent 15 days ago.
Insurer: Pumpkin
By: customer
Friedly and very helpful staff
Friedly and very helpful staff. Without Embrace many couldn’t afford to have a pet animal. So, thank you for your being there for us and our beloved pets.
Insurer: Embrace
By: Gerald Steinberg
He let me tell him how smart Suzy Q is(…
He let me tell him how smart Suzy Q is( brag) so I feel like you care
Insurer: Nationwide
By: Karen Isaak