Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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I have had Trupanion for years
I have had Trupanion for years and I would never be without insurance. My specialty vet submits direct and it saves me a lot of aggravation. The claim is paid right then and there and I only have to pay the difference. For my regular vet I submit directly and am paid within 2 days. I have never had any complaints with reimbursement. If I have any questions they are always more than helpful and kind.
Insurer: Trupanion
By: TK
I talked to the rep and she let me know…
I talked to the rep and she let me know of all the insurance charges that has taken effect since I have been with you with u .
Insurer: Nationwide
By: Jennie
Representative was courteous
Representative was courteous, friendly, empathetic, and knowledgeable about my questions.
Insurer: Fetch
By: Cynthia
They worked very hard and relentlessly…
They worked very hard and relentlessly to resolve issues with the app
Insurer: MetLife
By: Alice k
Quick turn around and great…
Quick turn around and great communication
Insurer: Fetch
By: Joan
Excellent turnover time, easy claims process
Excellent turnover time when I had an emergency with my dog. Trupanion was there for me and made the process easier in a very stressful and challenging time.
Insurer: Trupanion
By: Kristy
The service I received was prompt and…
The service I received was prompt and attentive. All my queries were addressed and I was satisfied with my decision to purchase auto insurance throigh Sonnet.
Insurer: Sonnet
By: Ethan Reuben
Top Notch Service! I would give 10 stars if it were an option!
I have had Trupanion for 11 years and they have been wonderful. They are prompt with processing claims and making payments towards claims filed. It is stressful enough to have to go through illnesses with your pets but knowing that you have coverage so that you dont have to worry about having the money to support your pets health and comfort is priceless.
Insurer: Trupanion
By: Chrystal
Great service
I’ve had fetch since I got my dog and I absolutely love it from the customer service to the perks they truly make it easy to use an navigate
Insurer: Fetch
By: Alyssa