Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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My dog
My dog, currently, has cancer. She deserves the best care, accompanied by a loyal and efficient guardian in the name of pet insurance. I file claims easily online and receive a message soon after regarding the amount covered by Trupanion. Excellent service!
Insurer: Trupanion
By: customer
I have been with Nationwide for many…
I have been with Nationwide for many years. I just added a new pet and it was short and easy to add my new pet. I’ve never experienced any problems with Nationwide.
Insurer: Nationwide
By: Paul Becerra
Well worth the low monthly premium
My 1.5 year old Yorkiepoo has allergies and receives monthly shots. Also, had him at the ER recently which was quite costly. The App is so easy to submit the claims and the response time is phenomenal! We received our large ER reimbursement in 3 days from my submitting same. The allergy shot reimbursements are just as quick! I am so pleased with Spot Pet Insurance and highly recommend it.
Insurer: Spot
By: Susan Gambichler
They took care of my claim quickly…I…
They took care of my claim quickly…I was paid in a few days. They are the best!
Insurer: Pets Best
By: Marie Washburn
The agent was very knowledgeable and…
The agent was very knowledgeable and helpful with answering all of my questions.
Insurer: MetLife
By: Michael Sorvillo
Very helpful and convenient!
Very helpful and convenient!
Insurer: MetLife
By: Michael Fitzhugh
The process was very easy and the…
The process was very easy and the response was quickly, along with the deposit!!
Insurer: MetLife
By: Billy Hoffman
Friendly and knowledgeable reps
Friendly and knowledgeable reps
Insurer: Pumpkin
By: Alan
It was the best experience
It was the best experience. The service and the customer service is so friendly. Thank you for taking care of my baby doggie in all his needs. I would recommend it to my friends and family.
Insurer: MetLife
By: Amy Melegari
Best Customer Service Representative I’ve Worked With
I recently spoke with Tiffany, a representative at Fetch, and the experience was excellent. She was patient, knowledgeable, and genuinely took the time to understand my concerns instead of rushing through the conversation. She explained my options clearly, answered every question thoroughly, and made the entire process stress-free. It’s rare to find someone who balances professionalism with genuine kindness, and that really stood out. I left the conversation feeling informed, respected, and appreciated as a customer. Fetch is fortunate to have representatives like this on their team.
Insurer: Fetch
By: Amanda Page