Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Easy to file and process quick
Easy to file claim form and form was easy and won was clear. Refund very wuick
Insurer: ASPCA
By: Mauri Reizes
Well worth it.
Well worth it. I have had MetLife for many years for all four of our fur babies for many years. I only had one claim denied due to our new rescue almost dying and the illness was not covered. The autoimmune disease occurred two days before the illness portion of the policy would have been effective. We took this precious rescue dog on two weeks prior when he all of the sudden seemed to have given up on life. I ended up having pay thousands of dollars out of pocket to get him care he needed to survive. That was disappointing, I was told by the claim rep that if they were to make an exception for us then they would have to make an exception for everyone. My heart dropped when she told me this. However just because one person made a bad call doesn’t make the whole company bad.
Insurer: MetLife
By: Silke Rivera
Pet’s Best is the best!
I have a rescue dog that has allergies. When I take him in I just take a photo of my vet bill and submit a claim online. It takes me 1-2 minutes. They email me when the claim is accepted and approved. Then the payment goes directly into my checking account. It’s so EASY! Now I can take my fur baby to the vet and not have to worry. Thank you.
The price increase is really expensive and customer service attitude
The price increase is really expensive. I spoke to a woman named Diana who just not very informative and had no sympathy for me when I told her about my dog that passed away. When I told her I wanted my deceased dog off the policy and to add my new dog, she thought I wanted all 3 dogs but I told her again no just 2 dogs. I had to remind her that one of my dogs had passed away. Shortly after our call was disconnected. I called back and spoke with another woman named Victoria. Her demeanor was so plain and I felt that my call with her was wasting her time.
Insurer: MetLife
By: Anonymous
I highly recommend this insurance…
I highly recommend this insurance company to treat my dog guy. He has surgery last week and no problems with the insurance very grateful for happiness. Thank you.
Insurer: Trupanion
By: Brian
Trupanion has been wonderful to us
Trupanion has been wonderful to us. Customer service is very helpful and professional. Thank you
Insurer: Trupanion
By: Honore
Helpful
Very helpful in working with me to get my pets set up for insurance coverage and I can tell you more when I have a chance to use it, the guy that helped me was very nice and helpful in getting me started.
Insurer: Nationwide
By: Londa Bowen
Very easy and quick responses
Very easy and quick responses
Insurer: MetLife
By: customer
Trupanion answers the phone quickly
Trupanion answers the phone quickly. Their staff is caring and kind. They understand the pet is important part of the family. They keep you informed all the way. The determination of coverage takes less than 2 hours. Great payment coverage. And they pay directly to the vets office.
Insurer: Trupanion
By: Sonia I
Outstanding Customer Service
It is important to have the correct information and submit the proper paperwork to ensure the claim is processed smoothly. Although the process has taken a little longer than expected, the claim is being handled, and the overall service has been excellent. I truly appreciate the effort and professionalism shown throughout the process.
Insurer: Pumpkin
By: Misty