Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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They listen to you when you talk to…
They listen to you when you talk to them about your claim or your pet. They explain things to you why something wasn’t covered. A very nice group of professional people to work with. If you need to discuss anything about a claim, refund or a payment they are happy to do so.
Insurer: MetLife
By: D.Lear
great experience
I had a great experience with the person I was speaking to . She was pleasant to speak to and was very helpful, also I would definitely recommend your company, you were right on top of my whole issue and was very much appreciated.
Insurer: MetLife
By: Richard and theresa Grace
If I could give MetLife Pet Insurance 0…
If I could give MetLife Pet Insurance 0 stars, I would. I submitted my claim on June 17 and, as of today, I’m still waiting for reimbursement. Instead of processing my claim, I’ve been given the runaround from the very beginning. The claims process has been incredibly frustrating. They repeatedly request documentation they already have, even after I’ve confirmed there is nothing else to submit. Every time they ask for duplicate information, my claim gets pushed to the back of the queue, causing unnecessary delays. I have four dogs insured through MetLife, so I’ve had multiple opportunities to experience their claims process, and it has consistently been difficult. The Claims Department doesn’t even speak directly with customers. There is no way to call them, discuss your claim, or get answers from the people actually making the decisions. Even when MetLife acknowledges that a delay or mistake is on their end, they still refuse to prioritize your claim or correct the situation in a meaningful way. Instead, you’re expected to wait while your claim goes right back into the normal queue. (Perfect example of quoting the policy) Customer service has been equally disappointing. Instead of listening or taking ownership when the issue is on their end, representatives simply quote policy language over and over. They refuse to escalate concerns, and every interaction feels robotic, with an attitude of, “It is what it is.” There is no accountability, no urgency, and no empathy. Pet insurance is something you rely on when your pets need care the most. Instead of reducing stress during a stressful time, MetLife has only added to it. Based on my experience, I cannot recommend this company. If I had known how difficult the claims process would be, I would have chosen a different pet insurance provider.
Insurer: MetLife
By: Randi
Seamless First Claim
We recently filed our first claim after my dog needed surgery. The process was extremely easy, and we received payment very quickly. What a relief to have such a straightforward process with pet insurance!
Insurer: MetLife
By: C Holton
Initial claim needed reassessment, but issue resolved
This is the second time that there have been coding errors that have necessitated a bit of follow up, and a delay in reimbursement. When calling to follow up, the representative was very helpful, and there was no chasing after the initial call, everything was resolved.
Insurer: MetLife
By: customer
I got answers to all my questions
I got answers to all my questions. Amanda was super nice to talk to. Thank you!
Insurer: Fetch Canada
By: Daryna
Insurance is always a game once you figure it out. You’re good.
Once you figure out how to play the submission game, your claims get approved relatively easy. Every once in a while, I have an issue when they claim that they don’t like the way my vet invoices. I’m not sure what I’m supposed to do about that. But for routine things like flea and tick meds it’s very easy to get your reimbursement. I sometimes find it’s better to upload more than they need. The fact that my vet does not correspond with any insurance companies also makes it difficult because if MetLife calls, they will not speak to them. There’s definitely still some disconnect between the veterinary world and the insurance world, but hopefully it will continue to get better.
Insurer: MetLife
By: RA
The person that helped me was very…
The person that helped me was very professional
Insurer: Nationwide
By: Richard Friedman
Absolutely terrible
Absolutely terrible. Over thousands in life saving expenses and despite max coverage and min deductible they only covered 1/4 of it. They write off claims as duplicate when they’re not, and make it as hard as possible to honor their contractual obligations for major medical events. Steer clear. If you ever really need medical coverage you’ll regret choosing them.
Insurer: Fetch
By: Thea Shaw