Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Communication and prompt service
Communication and prompt service
Insurer: Fetch
By: Stephane
Cancelling service is difficult
Cancelling service is difficult. I am unable to do it through the app and writing it in email was insufficient.
Insurer: ASPCA
By: Snyder
Jeremy was super helpful
Jeremy was super helpful when I called to add a pet to my policy. He answered all my questions and also helped me out with another pet's policy.
Insurer: Nationwide
By: Melissa Wilson
Callie
Unfortunately we purchase an unhealthy cat but Pets Best has helped us immensely with our cat’s best interest at heart
Insurer: Pets Best
By: Tom
Pets Best Insurance a true life saver
Highly recommend Pets Best! They cover 90% of my dog's extensive ICU, ER, and specialist bills for meningitis and Addison's Disease. The claims and reimbursement process has been completely flawless every single time. Don't look anywhere else—this is the best pet insurance out there.
Quick Turnaround, Highly Recommend PetsBest
We purchased a PetsBest policy for our cane corso, Zeus, two days after we brought him home as a puppy. We never really needed to use it until he was diagnosed with lymphoma at 4 years old. Claims were so easy to submit, only took me 30-60 seconds to put into the system. I also love that there's a comment box where we could explain Zeus's story for reasoning behind each claim. Each claim we submitted was reviewed within 3-5 days and reimbursement payment was received after another 3-5 days. They have such quick turnarounds. Each claim was reimbursed exactly how our policy stated it would be. We never had any issues with claims being denied or payment not being received. We will forever use PetsBest for any future pets we may have and I'm constantly recommending this to other people in my life.
The agent was very professional and…
The agent was very professional and took her time explaining everything Great employee
Insurer: Nationwide
By: lapdfrank
They pay on claims
They pay on claims! Better service than I’ve had with other pet insurance companies.
Insurer: Spot
By: Gail Sherman
Bad experience
My experience with this insurance company has been very disappointing. After having my policy for only two months, I received an email informing me that my insurance would be canceled without any explanation. I have always made all of my payments on time and have never failed to meet any of my obligations as a customer. Instead of providing a clear reason, I was simply told to call if I wanted to know why my policy was being canceled. This situation has caused me a great deal of inconvenience because I now have to find another insurance company as quickly as possible to avoid being left without coverage. I believe customers deserve transparency, respect, and a clear explanation when such an important decision is made. Unfortunately, my experience was not a good one, and I cannot recommend this company. I hope they improve the way they communicate with and treat their customers in the future.
Insurer: Sonnet
By: Alma Eva Araujo Hernandez