Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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I don't usually write reviews
I don't usually write reviews, but your company deserves FIVE starts! Your customer service, coverage and the quick payment of my claim surprised me. Thank you for being so compassionate with the loss of my Scooby. The cards you sent to me brought me comfort and relief to my heart. Again, thank you so much!!!!
Insurer: Spot
By: Alejandra Quintero
Questions prior to joining and help after
I talked with both Nadine and Aileen today. Nadine kindly aswered my many questions and provided me very good information. Aileen helped me adding the wellness add-on and was very professional as well.
Insurer: Fetch Canada
By: Karine Lessard
Customer Service Review
It was a pleasure speaking with Amanda. She was very knowledgeable and attentive; excellent customer service. Thank you for making the experience such a pleasant one.
Insurer: Fetch
By: Tina L.
Aileen was incredibly helpful
Aileen was incredibly helpful, knowledgeable and patient. She was so pleasant to talk to and had a good sense of humour.
Insurer: Fetch Canada
By: Maura
Aileen was really helpful
Aileen was really helpful. We recently moved from Ontario Canada to Florida and I moved my insurance with Fetch for my dog Rocket. She made the process really easy for me.
Insurer: Fetch
By: Mauricio Vásquez
So Far, So Good
Email communication with MetLife is easy and responses are received on a timely basis. Chats are also quite good with company reps. polite and knowledgeable. Explanations of why MetLife is paying, or not, are usually easy to understand So far so good.
Insurer: MetLife
By: Riker
I felt very well cared for and listened…
I felt very well cared for and listened to by the young woman who took our application. She was knowledgeable, patient and had a light, loving way of referring to our tabby Neko. After putting this off for months, this was actually a surprisingly relaxed and pleasant experience.
Insurer: Nationwide
By: Claudia Dudley
For 9 years I never really needed…
For 9 years I never really needed Trupanion until I di this last year. It has been a life saver (literally). I don't have to make decisions about treatment based on the Vet bills. Additionally having Trupanion means I don't have to front the money for his treatment and then file a claim. Every interaction I have had with Trupanion has been very positive, they understand what we are going through and have been helpful and gracious.
Insurer: Trupanion
By: Christine Hudson
Ken - Customer Service
Ken, was so very helpful, kind and very knowledgeable of the products that I needed for our dogs. I was so happy to speak with Ken he made the process easy to sign up another dog. He also explained all the benefits that Nationwide has to offer. Once again, Ken is an asset to Nationwide. Thank you. Dolores
Insurer: Nationwide
By: Dolores