Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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satisfied customer
Easy filing; prompt payments; Questions/concerns answered specifically through chat room; vet direct offers convenience…
Insurer: Trupanion
By: Peggy
I would not recommend this insurance. Will deny your claim for no reason.
I would not recommend this insurance. They denied the claim and said it was a pre existing condition when it was not. I even have photos before the incident happened and The day the incident happened. I messaged the help chat on the fetch app the day the incident happened with photos.
Insurer: Fetch
By: Snowball
My main coon covered
The agent that helped me with my trial period was super helpful and very thorough warm and friendly if I need help with anything I would like to have him as the agent to assist me My main coon is very important to me always take care of your fur babies
Insurer: Trupanion
By: Terri Cumbee
I’m so satisfied with trupanion you…
I’m so satisfied with trupanion you guys are the best, I was out of state my baby got sick I called the office and explained that I had the insurance and I was out of state and I didn’t know what to do and the receptionist was very helpful. Very understanding and caring. She told me what vets in my area that I was at would take Trupanion and lead me in the right direction I went there and they took very good care of my pet and with in minutes after the appointment and everything was done the Vet submitted the bill to Trupanion and literally within five minutes Trupanion had taken care of their part of the bill. I didn’t have to do anything but pay my part and Trupanion took over and I am very very happy with their services. I will definitely be telling my family and friends about them. Trupanion save this old lady from a heart attack because that’s what I would’ve had. If I couldn’t have gotten the medical done for my baby thank you so much.
Insurer: Trupanion
By: Paula
Company initially approved a claim and…
Company initially approved a claim and then for unknown reasons reviewed it a second time and has now declined to claim. I am having to do a lot more work to get this corrected. Not happy with how MetLife conducts themselves as a company.
Insurer: MetLife
By: customer
A girl that answered the phone said she…
A girl that answered the phone said she could not verify me. We went round and round until I finally hung up. I've had Trupanion since 2019. I called back the next day and had no problem finding out the status of my 2 claims. She told me the 2checks were mailed out that day
Insurer: Trupanion
By: Kate Kudak
I owe Pets Best a massive Headline: A lifesaver during our dog’s sudden medical crisis.thank you and…
I owe Pets Best a massive thank you and a well-deserved 5-star review. When my dog unexpectedly ruptured his Achilles tendon, my family was thrown into an incredibly stressful, emotional tailspin. Anyone who has gone through major veterinary orthopedic surgery knows how terrifying the diagnosis is—and how intimidating the medical bills can get. Pets Best stepped up completely. They covered a massive portion of the surgical and treatment costs, turning a potentially devastating financial burden into a manageable situation. What really stood out to me was how smooth and transparent the claims process was. During a time when my only focus needed to be on my dog’s pain management, surgery preparation, and intense rehabilitation, Pets Best made sure I didn't have to fight for coverage or stress over paperwork. They delivered exactly what they promised when we signed up. If you are on the fence about pet insurance, take it from someone who just went through a nightmare scenario: Pets Best is the real deal and will have your back when it matters most.
Insurer: Pets Best
By: Corbin Mack
Not recommended at all
Not recommended at all, I get insurance for my two puppies when they have about 10 weeks old, One of my puppy developed a umbilical hernia, when she had 6 months I take it to rhe vet to removed, Overall, the insurance denied and not refund the cost, They stated that becouse the puppies did not have a vet exam when I get the insurance, witch never mentioned when I get the policy, I definitely not recommended. The will ripping you off.
Insurer: Fetch
By: Luis