Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Fantastic customer service …
I worked with Kevin to add my two new newly adopted kittens to an existing policy for two dogs. Kevin made the whole process easy and took the time to explain options very clearly. I think he did a fantastic job and I would recommend him to anyone.
Insurer: Nationwide
By: Cristine Fernandez
RUN! DO NOT BUY!
RUN! DO NOT BUY this pet insurance if you want to be reimbursed for dental cleanings. If your pet has tartar or plaque on their teeth at their cleanings and it happens several times (3 annual cleanings for us), MetLife will say that your pet has a “preexisting condition” (because of the 3 year history) and deny the claim. It’s a new procedure that they’ve implemented this year and it’s insane that they are getting away with it. Imagine buying a policy that covers teeth cleaning and MetLife states that they’re not going to reimburse your claim because your pet has a history of his teeth being dirty at his cleaning appointments! That’s completely insane! In what world does that even make sense? I purchased a policy 4 years ago (no lapses) that included preventative care (teeth cleaning, immunizations, etc.) and this has been my nightmare experience this year. Our veterinarian even wrote a 2 page letter explaining that this year’s procedure was just like previous years that WERE REIMBURSED by MetLife and they still won’t pay! I would also like to mention that as a result of this “bait and switch”, our family is out $1600 (cleanings for 2 dogs) that we thought would be coming back to our household. Finally, I would like to say that I chose MetLife because we also had their dental insurance for our family and thought them to be a reputable company. Sadly, that is no longer true. Do yourself a favor - check out Embrace insurance. Our vet office says they are wonderful to work with and would never do this to their customers. P.S. I hope MetLife does not respond to this post with their canned reply of “all that I need to do is email them”. That is B.S. and I’ve done it already. I’ve called them on the phone too. Spoken with multiple adjusters and employees in management. They told me that their determination is final and no one will reverse it. Do better, MetLife. Your company should be ashamed.
Insurer: MetLife
By: Tammy Lunger
Amanda was very helpful explaining to…
Amanda was very helpful explaining to me the difference between the the insurance plans. It was a pleasure speaking with her. Amanda answered all my questions completely with much understanding. Thank you for your help.
Insurer: Fetch
By: Mitch Parham
I liked how I was explained everything…
I liked how I was explained everything the insurance has to offer!
Insurer: Nationwide
By: Dawna L Jones
I truly appreciate the coverage BUT
I truly appreciate the coverage, however, Customer Care I couldn’t understand because of the accent. When I want something as important as my pets insurance, I should be able to understand your agent. I also was told someone would call me regarding updating my plan and I have not heard anything.
Insurer: Healthy Paws
By: Tammy Corkum
Ken is the man
Ken explained the policy very well, was very patient while onboarding my 5 pets, and answered any outstanding questions I had clearly.
Insurer: Nationwide
By: Aion Chui
Timely processing of claims
good customer support that will listen to you and provide a good advice
Insurer: Spot Canada
By: SAMIA Aboshahla
Customer service has greatly declined…
Customer service has greatly declined in the last few years, they used to be great but now they have outsourced their call center and often times you get someone who is not familiar with animal health, etc. I am cancelling my policies with them, it's too hard to get an answer. Rates continue to go up and they are reducing coverage. There are plenty of other 5 star insurance companies with far better reviews and customer service.
Insurer: Healthy Paws
By: Cat
Friendly customer service willing to…
Friendly customer service willing to help thanks.
Insurer: Nationwide
By: ANDREW
Joshua Sabado was very helpful and…
Joshua Sabado was very helpful and addressed all my concerns.
Insurer: Fetch
By: Deborah Eskedahl