Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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Friendly and knowledgeable reps
Friendly and knowledgeable reps
Insurer: Pumpkin
By: Alan
It was the best experience
It was the best experience. The service and the customer service is so friendly. Thank you for taking care of my baby doggie in all his needs. I would recommend it to my friends and family.
Insurer: MetLife
By: Amy Melegari
Best Customer Service Representative I’ve Worked With
I recently spoke with Tiffany, a representative at Fetch, and the experience was excellent. She was patient, knowledgeable, and genuinely took the time to understand my concerns instead of rushing through the conversation. She explained my options clearly, answered every question thoroughly, and made the entire process stress-free. It’s rare to find someone who balances professionalism with genuine kindness, and that really stood out. I left the conversation feeling informed, respected, and appreciated as a customer. Fetch is fortunate to have representatives like this on their team.
Insurer: Fetch
By: Amanda Page
I am thankful to have Pet's Best…
I am thankful to have Pet's Best insurance. I insured 3 dogs who had multiple surgeries for joint issues. Pet's Best paid quickly the 80% and it saved me from running out of my retirement money. The 3 dogs had the same Mom & Dad and I am sure their issues were genetic. Two have passed away, but I still have my sweet boy. He recently had FHO surgery and was recently diagnosed with Cushing's Disease. Pet's Best continues to help me with his medical needs.
Insurer: Pets Best
By: Christine Meade
Christina was great at explaining all…
Christina was great at explaining all of the coverages and options! Thank you for the thoughtful assistance you provided!
Insurer: Nationwide
By: Monte Monroe
I truly appreciate how fast claims are…
I truly appreciate how fast claims are processed and how diligent you are in keeping me updated on the status.
Insurer: Fetch
By: Christy
All your staff have been helpful and…
All your staff have been helpful and happy and just amazing to work with - thank you.
Insurer: MetLife
By: customer
Poor Communication and Endless Delays
I have been extremely disappointed with my experience with Trupanion. It has been almost six weeks, and they still have not processed or covered any of my kitten’s veterinary visits. For weeks, I was told the delay was because the shelter had not sent my kitten’s medical records. However, I was copied on the emails and could clearly see that the shelter had already provided everything Trupanion requested. Once they realized I was included on the email chain, the explanation changed. They then claimed the records were still incomplete, even though the shelter confirmed they had sent my kitten’s full medical history. My kitten was only 8 weeks old when I enrolled her. She doesn’t have an extensive medical history, so it’s difficult to understand why this has taken so long. To make matters worse, Trupanion even had my kitten listed as the wrong gender, which resulted in me being charged about $10 more per month than I should have been. Overall, the lack of communication, constantly changing explanations, billing errors, and excessive delays have made this a very frustrating experience. I expected much better service, especially when dealing with pet insurance that is supposed to provide peace of mind during veterinary visits.
Insurer: Trupanion
By: Heather Graves
The company has done great with helping…
The company has done great with helping me collect needed information for reimbursement. As I am old and don't navigate the Internet very well. They actually called the vet to retrieve needed information.
Insurer: MetLife
By: CATHEY MILLER
All around excellence
Prompt service, great communication, fast payment. Thank you!
Insurer: Fetch
By: MaggieMay