Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Good customer service
The licensed agent Josh Sabado was very helpful and set up my two cat’s insurance coverage quickly and efficiently. Josh answered all my questions and appeared knowledgeable. On my first call to Fetch my impression is that customer service is very important to them.
Insurer: Fetch Canada
By: Karen W
Always helpful and quick payment
Once your claim is submitted they promptly review it and pay the claim in an extremely short time. Also there to answer questions!
Insurer: Healthy Paws
By: Donna Perschetz
The salesman was very helpful and…
The salesman was very helpful and explained everything well. I didn’t feel pressured.
Insurer: Nationwide
By: Kelly Cooper
Outstanding service
Outstanding service. They are organized, compassionate, and professional. Claims are dealt with fast and are extremely easy to file.
Insurer: Healthy Paws
By: Deborah
Easy to use site
Easy to use site. Fully explained coverage and benefits.
Insurer: Nationwide
By: Hans
Pumpkin Pet Insurance
When you need to speak with someone, they are very informative and patient. I filed my 1st claim and Pumpkin promptly refunded the payment back to its original account. Happy I chose Pumpkin.
Insurer: Pumpkin
By: Gina
Ken was very patient with me
Ken was very patient with me. He explained the coverages available, the premium and exclusions. I was surprised about the availability of a vet 24/7. Good experience.
Insurer: Nationwide
By: Victoria LaBrie
Spot Pet Insurance denies claims
I had Spot Pet Insurance for six months before filing my first claim for my dog's ear infection. I submitted all of Milo's veterinary records, including his last exam from June 2024 and his July 2025 vaccination records. The problem was that his previous veterinary clinic permanently closed in July 2024, so Spot couldn't request additional records directly from them. I explained this repeatedly, both by phone and in writing, but after more than a month, my claim was still denied for "insufficient veterinary records." Customer service was slow, unresponsive, and unwilling to acknowledge that the clinic no longer exists. If a claim can be denied because records are unavailable from a permanently closed clinic, I have no confidence future claims would be handled fairly. I canceled my policy.
Insurer: Spot
By: Tammy